Users in Incident Response

Users are any individuals that have an account in your instance in Incident Response. Users can have different roles such as stakeholders, responders, managers, or administrators. Anyone with an account is a user.

On the Users landing page, you can easily view details of another Incident Response user or invite an internal or external user.

Figure 1. Users landing page
The Users landing page where you can search for a user, view details of a user, and invite a user.

The content area displays the tabs and the user cards. Using the tabs, you can view information about other users in the organization who use Incident Response.

Each user card has detailed information about a specific user such as the name of the user, designation, role, and their local time.

The status of the user is displayed as follows:
  • When the user is signed-up but not yet added to the on-call schedule for any team, the status is displayed as No assigned shifts.
  • When the user is invited but not signed-up or not added to an on-call schedule for any team, the status is displayed as Invited, not signed up yet.
  • When the user is signed-up and added to an on-call schedule for a team, the status is displayed as On-call.
  • When the user is signed-up, added to the on-call schedule for a team but does not have any current shift, the status displays the next shift for the user as Next shift: <shift date time>.
  • When the user is on time off, the status is displayed as Unavailable through <date time>.