Users in Incident Response

Users are any individuals that have an account in your instance in Incident Response. Users can have different roles such as stakeholders, responders, managers, or administrators. Anyone with an account is a user.

On the Users landing page, you can easily view details of another Incident Response user or invite an internal or external user.

Figure 1. Users landing page
The Users landing page where you can search for a user, view details of a user, and invite a user.

The content area displays the user cards. Each user card has detailed information about a specific user such as the name of the user, role, and their local time.

The status of the user is displayed as follows:
Role Status
Stakeholders
  • When the user is invited but not yet signed-up, the status is displayed as Invited, not signed up yet.
  • When the user is invited and signed up, no status is displayed because a stakeholder is not a part of any on-call shift.
Responders, Managers, Administrators
  • When the user is invited but not signed-up, the status is displayed as Invited, not signed up yet.
  • When the user is signed-up but not yet added to the on-call schedule for any team, the status is displayed as No assigned shifts.
  • When the user is signed-up, added to an on-call schedule for a team, and is currently on an on-call shift, the status is displayed as On-call. It also displays the team name and specifies whether the user is a primary or a backup member for that team.
  • When the user is signed-up, added to an on-call schedule for a team, does not have any current shift and has an upcoming shift within next 30 days, the status displays the next shift for the user as Next shift starting <shift start date time>.
  • When the user is on time off, the status is displayed as Unavailable through <end date time>.
  • When the user is signed-up and has any upcoming time off within the next 30 days, the status is displays as Next time-off starting <timeoff start date time>.