Escalate incidents to Azure DevOps
Escalate incidents from Incident Response to Azure DevOps.
Before you begin
Role required: Responder, Manager, or Administrator
You must enable Escalate incidents to Azure DevOps option while setting up the Azure DevOps integration. See Configure escalation of incidents to Azure DevOps.
Procedure
Results
A work item of the type you selected gets created in Azure DevOps. You
can see the Azure work item number in the incident. The following fields from the
incident are synchronized with Azure DevOps:
- Short description
- Description
- Priority
- State
- Comments
- Work notes
Note: If you delete an escalated work item in Azure DevOps, a comment
is added to the incident in Incident Response to inform about
the deletion.