Severity and state mappings for AppDynamics

Alert priority and resolution state mapping between AppDynamics and Incident Response.

AppDynamics alert priority mapping

AppDynamics’s alert priority is based on two fields in the payload. The fields of interest are:
  • eventType
  • topSeverity
AppDynamics payload field AppDynamics payload value Incident Response alert priority value
eventType SLOW P1-Critical
VERY_SLOW
STALL
APPLICATION_ERROR
ERROR
DEADLOCK
RESOURCE_POOL_LIMIT
APPLICATION_CRASH
CLR_CRASH
AGENT_CONFIGURATION_ERROR
POLICY_OPEN_CRITICAL
POLICY_CONTINUES_CRITICAL
POLICY_UPGRADED
EUM_CLOUD_SYNTHETIC_PERF_CRITICAL_EVENT
EUM_CLOUD_SYNTHETIC_PERF_CONFIRMED_CRITICAL_EVENT
EUM_CLOUD_SYNTHETIC_PERF_ONGOING_CRITICAL_EVENT
EUM_CLOUD_SYNTHETIC_ERROR_EVENT
EUM_CLOUD_SYNTHETIC_CONFIRMED_ERROR_EVENT
EUM_CLOUD_SYNTHETIC_ONGOING_ERROR_EVENT
POLICY_OPEN_WARNING P2-High
POLICY_CONTINUES_WARNING
POLICY_DOWNGRADED
EUM_CLOUD_SYNTHETIC_PERF_WARNING_EVENT
EUM_CLOUD_SYNTHETIC_WARNING_EVENT
EUM_CLOUD_SYNTHETIC_PERF_CONFIRMED_WARNING_EVENT
EUM_CLOUD_SYNTHETIC_CONFIRMED_WARNING_EVENT
EUM_CLOUD_SYNTHETIC_ONGOING_WARNING_EVENT
EUM_CLOUD_SYNTHETIC_PERF_ONGOING_WARNING_EVENT
APPLICATION_DEPLOYMENT P5-INFORMATIONAL
APP_SERVER_RESTART
APPLICATION_CONFIG_CHANGE
APPLICATION_DISCOVERED
TIER_DISCOVERED
NODE_DISCOVERED
MACHINE_DISCOVERED
BT_DISCOVERED
SERVICE_ENDPOINT_DISCOVERED
BACKEND_DISCOVERED
POLICY_CLOSE_WARNING Clear/0
POLICY_CLOSE_CRITICAL
CLOSE
POLICY_CANCELED_WARNING
POLICY_CANCELED_CRITICAL
EUM_CLOUD_SYNTHETIC_HEALTHY_EVENT
EUM_CLOUD_SYNTHETIC_PERF_HEALTHY_EVENT
topSeverity ERROR P1-Critical
ERROR P2-High
INFO P5-INFORMATIONAL

If eventType is not sent in payload, then topSeverity will set the alert priority.

AppDynamics resolution state mapping

The field of interest is: eventType

AppDynamics payload field AppDynamics payload value Incident Response alert resolution state value
eventType POLICY_CLOSE_WARNING Closing
POLICY_CLOSE_CRITICAL
CLOSE
POLICY_CANCELED_WARNING
POLICY_CANCELED_CRITICAL
EUM_CLOUD_SYNTHETIC_HEALTHY_EVENT
EUM_CLOUD_SYNTHETIC_PERF_HEALTHY_EVENT
New
Note: If you require any other severity and state mappings, use the Generic webhook integration.