Incident Response alert states
Alert can be in a few different states depending on how they are acted on.
An alert is created in Incident Response when a third-party monitoring tool has an event. Alerts can be manually or automatically assigned. An alert is either Open or Closed. You can edit actions from either the Alerts list or the Alert form. Use the Save button in the form to keep any changes you've made. Changes to Alerts in the list view are automatically saved.
Open alerts are automatically closed after 7 days.
|Open: Unacknowledged||State on alert creation. From this state you can:
|Open: Acknowledged||Triggered by the Acknowledge choice. From this state you can:
|Closed||Triggered by choosing Close.
From this state you can: