Add a user to an on-call schedule
Add a user as a primary or backup member to an on-call schedule. The more users you have available to a schedule the easier it is to fill shifts.
Before you begin
Role required: Manager or Administrator
About this task
Sometimes, you see users who are not yet added to any on-call shift.
To add such a user to shift, first you need to add them to a team. By adding the user as a team member, you can add the user in the team's on-call schedule shift as a primary or a backup member.
- Log in to Incident Response.
On the navigation pane, click On-call teams.
Click the team's card to which you want to add the user.
For more information on how to search for a team, see Search for a specific team.
- Click the Members tab.
- To add the user to the team, click Add members.
In the Team members field, select the user and click
Add users to team.
The user is added to the team.
- Click the On-call schedule tab.
- Add the user to a new shift or an existing shift as a primary or a backup member.