Add coverage for your shift

Add shift coverage so that someone from your team can take over your whole shift or a part of a shift.

Before you begin

Role required: Responder, Manager, or Administrator

About this task

Note: Only you, managers of the teams where you are a part of, or an administrator can create a shift coverage for you.

Procedure

  1. Log in to Incident Response.
  2. Click the profile icon ( The Profile icon) and then select My profile.
    The Profile landing page from where you can easily create or update your profile information.
  3. Click the On-call schedule tab.
    Time off is edited and the new time off appears.
  4. To create a partial or full day coverage for a shift, click an existing shift and from the pop-up window, click Add coverage.
    The Add coverage form appears.
    Add coverage form to create a partial or full day coverage for a shift.
  5. To create a partial or full day coverage for the shifts where you are on time off, click an existing time off and from the pop-up window, click Add coverage.
    The Add coverage form appears.
    Provide coverage form to create a partial or full day coverage for the shifts where user is on time off.
    Note: Scroll down to view the remaining fields in the form.
  6. On the form, fill in the fields.
    Field Description
    Team

    [Only for time offs]

    Name of team for which you are providing the coverage.
    Shift

    [Only for time offs]

    List of name of shifts that you are a part of during the time off.
    Team member Team member who will cover for your shift.
    From Date and time from when the coverage starts.
    To Date and time when the coverage ends.
  7. Click Save.
    Your shift coverage is created.