Add integrations to your existing service

Add one or more tool integrations to each technical service to receive events from those tools.

Before you begin

Role required: Responder, Manager, or Administrator


  1. Log in to Lightstep Incident Response.
  2. On the navigation pane, select Services.
    The Services landing page.
  3. Click the name of the service to which you want to add integrations.
    The service page appears.
    Note: You must be connected to your enterprise instance to view the Alerts and incidents and the Changes tabs. Set up the connection by selecting Integrations on the navigation pane and selecting the integration card. See Connect to your ServiceNow instance. See Connect to your ServiceNow instance.
    The View service page appears.
  4. Click the Integrations tab.
    The integration for the service is listed.
  5. Click Add integration.
    The Select an integration page appears displaying all the available monitoring integrations.
    The Integrations page appears from where you can select the integration you want to add to the service.
  6. Select the integration you want to add to your service.
    The integration details page appears where you can generate a webhook for the integration.
    Note: You can add multiple integrations for a specific service.
  7. Generate a webhook for the integration by following the steps given for that integration at Available integrations.
    The new integration is added to the service.
    Note: The integration URL is added automatically to the Helpful links panel on alerts and incidents.