Create a service

Create a service and add one or multiple monitoring integrations to that service to receive events from those monitoring tools.

Before you begin

Role required: Responder, Manager, or Administrator


  1. Log in to Lightstep Incident Response.
  2. On the navigation pane, select Services.
    The Services landing page.
  3. Click Add service.
    The Service details form appears.
    The Service details form appears.
  4. On the form, fill in the fields.
    Field Description
    Name Name of the service.
    Service owner Person who owns the service.
    If you want to invite a new or existing user as a service owner, perform the following actions:
    1. Click Invite.
    2. In the Service owner field, enter the email address of the service owner whom you want to invite. Press Enter or click Add to list.
      The Responder role is added to the invited user.
      Note: By default, the Responder role is added to the invited user.
    3. Click Send Invite.

      An email invitation is sent to the email addresses of the user. The user is prompted to accept the invitation to Incident Response, choose a password or sign-in with google, and set up their user profile.

    Service priority The priority of the service. By default, the value is set to Medium.
    On-call team Primary team that is responsible for the service.
    Note: The list displays only the teams whose setup is complete.
    Stakeholders A list of stakeholders added to the services to be aware of the service and its associated incidents.
    Note: When an incident has a service assigned, the stakeholders from the service are automatically added to the Stakeholders field on the incident. You can add external email addresses to the stakeholder list.
    Supporting teams A list of the supporting teams added to the services to be aware of the service and associated incidents.
    Note: On-call users for the supporting teams are added to incident responder lists.
    Description Brief summary on the functionalities of the service.
    Note: The character limit for the field is 200.
    Service URL The URL to only for reference purpose. The Service URL is to access the service. If it is a website, it is the URL of the website. If it is an API endpoint, it is the URL to that API endpoint. You can open the link and see if the service is responding.
    Note: The URL must be entered in the https://<url-name> or http://<url-name> format.
    Service source Source of the service from which it is created. The source can be: Manual, API, Payload - <integration_name>, System, or Import - Lightstep Team Bridge. By default, the value is set to Manual.
    Tags Tags that help you do faster searches for your service.
    Helpful links Links to various resources that can assist you to access other tools for the service to help you troubleshoot faster. To add one or more links, perform the following actions:
    1. Click +Add link.
    2. Name: Enter the name of the resource.
    3. URL: Enter the link of the site.
    Note: The links will also appear in the Help links panel on alerts and incidents.
    The required details for the service are filled.
  5. Click Next.
    The Integrations page appears.
    The Integrations page appears.
  6. If you do not want to add any integration to this service, click Done.
    A new service is created.
  7. Optional: If you want to add an integration to this service, perform the following steps:
    1. Click Add integration.
      The Select an integration page displays all the available integrations.
      The Integrations page appears from where you can select the integration you want to add to the service.
    2. Select the integration you want to add to your service.
      The integration details page appears where you can generate a webhook for the integration.
      Note: You can add multiple integrations for a specific service.
    3. Generate a webhook for the integration by following the steps given for that integration at Available integrations.
      The integrations appear on the Integrations page.
      The integration appears.
    4. Click Done.

      A new service is created with the added integrations. If the service is associated with a team you are a member of, the new service is displayed under the My team's active services tab. Regardless, the service is always listed under All active services.

      A new service is created.