Add a new shift for your team

Add shifts that vary from day to day or week to week. Shifts let you assign members for time periods that don’t follow a rigid pattern, such as rotating on-call duties or occasional time offs.

Before you begin

Role required: Responder, Manager, or Administrator

Note: Only the responder who created the team, the manager of the team, or an administrator can add a new shift to the team.

About this task

You can add one shift at a time.

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card to which you want to add a new shift.
    By default, the On-call schedule tab is selected.
    Figure 1. On-call schedule page
    View on-call schedule page for the team.
  4. Click New shift.
    New Shift section.
  5. In the New shift section, fill in the fields.
    Field Description
    Shift name Name of the shift.
    Start date Date when the shift starts.
    End date Date when the shift ends.
    Start time Time when the shift starts.
    End time Time when the shift ends.
    Days Days on which this shift is applicable.
    Auto fill

    Recommended primary and backup users based on the best fit for capacity.

    For example, if you have only added the primary member for a shift, clicking Auto fill adds the backup member for that shift. Suppose you have a team of six members. When you click Auto fill for the first time, the first set of recommended primary and backup members is filled in the Members field. If you click Auto fill again, the second set of preferred primary and backup members is recommended.

    When all the members of a team are selected as a primary or a backup member, the Auto fill option is disabled.

    Members
    Primary and backup members for the shift.
    Note: Each shift can have any number of primary members or a set of primary and backup members. If one primary member in a set has a backup, then all other sets must have a backup for their primary member. To add a backup for a primary member, click Add Backup and add the member.
    Rotate Members

    Type of rotation that periodically changes a set of primary and backup members in a shift.

    The Rotate Members field appears only when you have more than one primary member or more than one pair of primary and backup members in a shift. Rotation happens between sets of primary and backup members and not between the primary and backup member of the same set. Incident Response supports only daily or weekly rotation. By default, the rotation is set to be a weekly rotation.

    Rotate members in a shift

    When you create a shift, the shift details appear in real-time on the on-call calendar. If you decide not to create the shift, click Cancel.

  6. Click Save.
    A new shift is created successfully.
    A new shift is created successfully.