Add a new shift for your team

Add shifts that vary from day to day or week to week. Shifts let you assign members for time periods that don’t follow a rigid pattern, such as rotating on-call duties or occasional time offs.

Before you begin

Role required: Responder, Manager, or Administrator

Note: Only the responder who created the team, the manager of the team, or an administrator can add a new shift to the team. If you are a member of a team but not a person who created the team, or the manager of the team, or administrator, then you will not be able to create a shift for a team.

About this task

You can add one shift at a time.


  1. Log in to Lightstep Incident Response.
  2. On the navigation pane, select On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card to which you want to add a new shift.
    By default, the On-call schedule tab is selected.
    Figure 1. On-call schedule page
    View on-call schedule page for the team.
  4. Click an empty slot on your calendar or click-and-drag over the time period and then select Create new shift. You can also click the New shift button.
    If you are an administrator or a creator of a team but not a member of the team, the click action opens the new shift flyout directly.
    New Shift section.
  5. In the New shift section, fill in the fields.
    Field Description
    Shift name Name of the shift.
    Start date Date when the shift starts.
    End date Date when the shift ends.
    Start time Time when the shift starts.
    End time Time when the shift ends.
    Days Days on which this shift is applicable.
    Rotate every

    Type of rotation that periodically changes a set of primary and backup members in a shift.

    Rotation happens between sets of primary and backup members and not between the primary and backup member of the same set. Incident Response supports only daily or weekly rotation. For weekly rotation, enter the number of weeks for which you want to rotate the members. By default, the rotation is set to be a weekly rotation.

    Rotate members in a shift

    Primary and backup members for the shift.

    You can invite a new or existing user to the team by clicking the Invite users icon Add team member icon.. For more information on how to invite team members, see Invite users to your team. After sending the invite, a confirmation dialog box appears. On the confirmation dialog box, you can choose to auto-fill users to the current shift.

    Note: Each shift can have any number of primary members or a set of primary and backup members. If one primary member in a set has a backup, then all other sets must have a backup for their primary member. To add a backup for a primary member, select Add Backup and add the member.
    Auto fill

    Recommended primary and backup users based on the best fit for capacity.

    Auto fill lets the system recommend primary and backup users based on the best fit for capacity. For example, if you have only added the primary member for a shift, selecting Auto fill adds the backup member for that shift. Suppose you have a team of multiple members and no member is assigned as primary or backup and if you select Auto fill, all the team members are assigned as a primary or a backup member and the Auto fill option is disabled.

    When you create a shift, the shift details appear in real-time on the on-call calendar. If you decide not to create the shift, you can cancel the shift creation by clicking the Cancel icon (Cancel icon.) that appears next to Save.

  6. Click Save.
    A new shift is created successfully.
    A new shift is created successfully.