Add coverage for your team member's time off

Add coverage for your team member's time off so that someone else from your team can take over the whole time off or a part of the time off.

Before you begin

Ensure you have a time off.

Role required: Manager or Administrator

About this task

The following people can add time off coverage for a team member:
  • The team member whose needs the coverage
  • The managers of all the teams the team member is a part of
  • An administrator
Note: If shift timings are updated after you add a coverage, the coverage is not automatically adjusted to cover the new timings.

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card that has the on-call team member for whom you want to add a time-off coverage.
    By default, the On-call schedule tab is selected.
    View on-call schedule page for the team.
  4. Click an existing time off and on the pop-up window, click Add coverage.
    Add coverage for a time off.

    The Add coverage form appears.

    The Add coverage form.
  5. On the form, fill in the fields.
    Field Description
    Team Name of the team.
    Shift Name of the shift.
    Team member Team member who will cover for the shift.
    From Date and time when the coverage starts.
    To Date and time when the coverage ends.
    Note: You can have partial or full coverage for the time off.
  6. Click Save.
    Coverage is created for the time off.
    Coverage is created for the time off.