Add comments or work notes to an incident

Add comments or work notes to an incident.

Before you begin

Role required:

Work notes: Responder, Manager, or Administrator

Comments: Responder, Manager, Stakeholder, or Administrator


  1. Log in to Lightstep Incident Response.
  2. On the left navigation pane, select Incidents.
  3. Open the incident.
  4. From the Compose header, select Comments or Work notes (Private).
  5. Enter a comment or work note in the text box. Select Post Comments or Post Work notes (Private).
    The comment or work note is displayed in the Incident timeline activity stream content panel.

    Comments are visible to everyone in your account including stakeholders.

    Work notes are visible to any responder, manager, or administrator.