Add shift coverage for your team member

Add shift coverage for a team member so that someone from your team can take over the whole shift or a part of the shift.

Before you begin

Role required: Manager or Administrator

About this task

The following people can add shift coverage for a team member:
  • The team member whose needs the coverage
  • The managers of all the teams the team member is a part of
  • An administrator
Note: If shift timings are updated after you add a coverage, the coverage is not automatically adjusted to cover the new timings.

Procedure

  1. Log in to Incident Response.
  2. On the navigation pane, click On-call teams.
    The On-call teams landing page from where you can search for a team, sort teams, or create a new team.
  3. Click the team's card that has the on-call team member for whom you want to add a shift coverage.
    By default, the On-call schedule tab is selected.
    View on-call schedule page for the team.
  4. Click an existing shift and on the pop-up window, click Add coverage.
    Add coverage for a time off.

    The Add coverage dialog box appears.

    The Add coverage form.
  5. On the form, fill in the fields.
    Field Description
    Team member Team member who will cover for your shift.
    From Date and time when the coverage starts.
    To Date and time when the coverage ends.
    Note: You can have partial or full coverage for the shift.
  6. Click Save.
    Shift coverage is applied.
    Shift coverage is applied.