Activate or deactivate a user
Activate or deactivate a user when required, like when a user changes teams in your organization.
Before you begin
Role required: Administrator
About this task
You can deactivate a user, but you can’t deactivate them outright. You’re prevented
from deactivating a user if the user is in the following situations:
- is a part of any team
- is the service owner of any service
- is a part of any escalation level or response rule
- has any open alerts assigned to them or they are in the responder list for any alert
- has any open incidents assigned to them or they are in the responder list for any incident
Note: An administrator can deactivate the account of another user but cannot
deactivate their own account.