Lightstep Incident Response includes a Resource Center — a central location for you to
get access to a number of helpful resources by just clicking the help icon ().
Our Resource Center provides a variety of helpful services:
Request a feature
How are we doing?
If you can’t find what you're looking for, click Support. You get
all the available support topics and an option to chat with our virtual agent Kodi by
clicking Launch Chat & Close Window.
Note:Lightstep doesn't charge for any support and we will never ask you for
your password or access to your computer.
If Kodi is unable to solve your issue, connect to our live agent by clicking Show me everything > Contact Live Agent. Live chat is available Monday through Friday from 6:00am to 6:00pm
(Pacific). Live chat is unavailable on major U.S. holidays.
Have trouble logging in?
Resolve login issues with our virtual agent Kodi. Start a new conversation anytime you have
issues by clicking the chat button available on the login screen.