Contact Lightstep Support. Find solutions to common problems, or get help from a support agent.
Wondering if Lightstep Incident Response is down?
Check the Incident Response component at status.lightstep.com.
To access the Chat window, Ask Kodi, use the chat icon () at the bottom of the left navigation panel.
Lightstep Incident Response includes a Resource Center — a central location for you to get access to a number of helpful resources by just clicking the help icon ().
- Help documentation
- Request a feature
- How are we doing?
- Onboarding Guide
If you can’t find what you're looking for, click Support.
You get all the available support topics and an option to chat with our virtual agent Kodi by clicking Launch Chat & Close Window
If Kodi is unable to solve your issue, connect to our live agent by clicking. Live chat is available Monday through Friday from 6:00am to 6:00pm (Pacific). Live chat is unavailable on major U.S. holidays.
Have trouble logging in?
Resolve login issues with our virtual agent Kodi. Start a new conversation anytime you have issues by clicking the Help button available on the login screen.