Access Support

Contact Lightstep Support. Find solutions to common problems, or get help from a support agent.

Wondering if Lightstep Incident Response is down?

Check the Incident Response component at

To access the Chat window, Ask Kodi, use the chat icon (Chat icon) at the bottom of the left navigation panel.

Lightstep Incident Response includes a Resource Center — a central location for you to get access to a number of helpful resources by just clicking the help icon (Help icon.).

Help icon to access resource center.

Our Resource Center provides a variety of helpful services:
  • Announcements
  • Help documentation
  • Request a feature
  • How are we doing?
  • Support
  • Onboarding Guide
  • Open Source software

    Resource center.

If you can’t find what you're looking for, click Support.

Support links.

You get all the available support topics and an option to chat with our virtual agent Kodi by clicking Launch Chat and Close Window.

Chat with our virtual agent Kodi.

Note: Lightstep doesn't charge for any support and we will never ask you for your password or access to your computer.

If Kodi is unable to solve your issue, connect to our live agent by clicking Show me everything > Contact Live Agent. Live chat is available Monday through Friday from 6:00am to 6:00pm (Pacific). Live chat is unavailable on major U.S. holidays.

Contact live agent.

Have trouble logging in?

Resolve login issues with our virtual agent Kodi. Start a new conversation anytime you have issues by clicking the Help button available on the login screen.

Virtual agent Kodi on login screen
Note: Live chat is available only in English.