Twilio Improves Mean Time To Resolution (MTTR) by 92% with LightStep [x]PM
As an API company, Twilio’s software performance is synonymous with its brand. If a performance or reliability issue occurs in Twilio’s complex network of services, it’s a top priority to identify and mitigate that issue. The company needed to analyze all of its performance data without adding overhead, as well as get a macro view of all its system components. According to David Dunstan, Director of Insight Engineering, Twilio, “The challenge is finding those insights in large sets of data. With its ability to parse through high-cardinality data, LightStep [x]PM puts those data sets at our fingertips and has proven to be a critical technology deployment for us.” Using [x]PM, Twilio now has a speedy, optimized system with a 92% improvement in mean time to resolution for production issues. As SVP of Platform, Jason Hudak said, "[x]PM not only finds our performance problems, it tells us why they're happening. For example, within an hour of running [x]PM, our billing transactions team was able to identify issues and deliver improvements that led to a 70% reduction in latency."
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