Join the LightStep team

We believe that building an inclusive and diverse team is the best way to create a successful company. Our culture is focused on mutual respect, autonomy, and long-term learning and development.

Learn together

We leverage each team member’s unique perspective, skills, and ideas, so we can continually challenge one another to learn, teach, and grow.

Make an impact

We strive to be leaders in our industry and our community as we build our products and company.

Have fun

We take our work seriously but don’t take ourselves too seriously.

Available positions

Customer Success

Sales Engineer - Austin

At LightStep, each Sales Engineer plays an essential role in ensuring the success of our customers and the growth of our business. We believe that the path to success for a customer begins in the sales process, when they are still a prospect exploring LightStep as a potential fit for their needs, challenges, and aspirations. Thus, our sales process is extremely consultative and the Sales Engineer works alongside our Account Executives to serve as a trusted advisor for each prospect. The Sales Engineer listens to each prospect, empathizes with their technical and operational pain points, understands how those relate to the prospect’s strategic business goals, and ultimately scopes a solution and partnership that allows us to drive success for the prospect as a new LightStep customer.

 

You’d be a great fit if…

  • You enjoy constantly challenging and expanding your technical knowledge.
  • You are intrigued by the marriage of technology and business and enjoy engaging on both fronts to craft the perfect balance between the two.  
  • You display trustworthiness and build credibility quickly via empathy, clear communication, and a deep understanding of people, technology, and business.
  • You would enjoy interfacing with our prospects including Software Developers, DevOps teams, and Site Reliability Engineers while serving as their advocate and champion within LightStep.
  • You are a self-starter who flourishes in a team environment and enjoys building new processes, tools, solutions, businesses alongside other talented entrepreneurs.

 

Bonus points if…

  • You have a background in Application Performance Management (APM) or system architecture analytics.
  • You are familiar with any of the following: microservices, distributed tracing, proxies / service meshes (Envoy, HAProxy, Linkerd), cloud platforms (AWS, GCP, Azure), containers (Kubernetes, Docker).
  • You know or are proficient in any of the following languages: Go, Java, Python, Ruby, PHP, or NodeJS.
Apply now

Sales Engineer - NYC

At LightStep, each Sales Engineer plays an essential role in ensuring the success of our customers and the growth of our business. We believe that the path to success for a customer begins in the sales process, when they are still a prospect exploring LightStep as a potential fit for their needs, challenges, and aspirations. Thus, our sales process is extremely consultative and the Sales Engineer works alongside our Account Executives to serve as a trusted advisor for each prospect. The Sales Engineer listens to each prospect, empathizes with their technical and operational pain points, understands how those relate to the prospect’s strategic business goals, and ultimately scopes a solution and partnership that allows us to drive success for the prospect as a new LightStep customer.

 

You’d be a great fit if…

  • You enjoy constantly challenging and expanding your technical knowledge.
  • You are intrigued by the marriage of technology and business and enjoy engaging on both fronts to craft the perfect balance between the two.  
  • You display trustworthiness and build credibility quickly via empathy, clear communication, and a deep understanding of people, technology, and business.
  • You would enjoy interfacing with our prospects including Software Developers, DevOps teams, and Site Reliability Engineers while serving as their advocate and champion within LightStep.
  • You are a self-starter who flourishes in a team environment and enjoys building new processes, tools, solutions, businesses alongside other talented entrepreneurs.

 

Bonus points if…

  • You have a background in Application Performance Management (APM) or system architecture analytics.
  • You are familiar with any of the following: microservices, distributed tracing, proxies / service meshes (Envoy, HAProxy, Linkerd), cloud platforms (AWS, GCP, Azure), containers (Kubernetes, Docker).
  • You know or are proficient in any of the following languages: Go, Java, Python, Ruby, PHP, or NodeJS.
Apply now

Solutions Architect - NYC

LightStep helps enterprises address complex performance issues across the distributed architectures that power their business and serve as the foundation for their web and mobile applications. We are looking for our first Solutions Architect to help our most technical customers instrument, adopt, and utilize LightStep across their entire system architecture and software engineering team. As a Solutions Architect, you will become a technical expert in LightStep’s products, develop a keen understanding of OpenTracing, and help customers increase the reliability and performance of the systems fueling their business. You will be responsible for our relationships with our most strategic customers and be their trusted advisor. You will also help LightStep improve our products, tools, and processes by working with your teammates across Customer Success, Product, and Engineering to develop new methods to enable us to help customers tackle their performance problems faster and more effectively.

You’d be a phenomenal fit if…

  • You have experience working as a Site Reliability Engineer, DevOps Engineer, or Software Developer.
  • You have experience with modern software development, microservices, distributed systems, cloud platforms (AWS, GCP, Azure).
  • You have a strong knowledge of network protocols, load balancing,
  • You would enjoy working directly with our customers including VPs of Engineering, DevOps teams, Site Reliability teams, and Observability/Platform teams while serving as their advocate within LightStep.
  • You are comfortable engaging with business executives and engineering teams to drive successful business outcomes via intelligent technical decisions plus effective collaboration and project management.
  • You are passionate about developing your soft skills as much as your technical skills.
  • You display trustworthiness and build credibility quickly via empathy, clear communication, and a deep understanding of people, technology, and business.
  • You are a self-starter and caring teammate who is energized by building new processes, tools, and solutions alongside others.
  • You would be excited to manage your own travel schedule and travel 10 - 15% of the time to visit customers in person.

 

Our ideal teammate...

  • Has worked on (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures.
  • Possesses experience developing in Go, Java, Python, and/or Node.js.
  • Has utilized any of the following tools to investigate system performance issues:
    • Distributed Tracing: Jaeger, Zipkin. 
    • Monitoring & Analytics: DataDog, Prometheus, Wavefront, Grafana.
    • Logging: Splunk, Sumo Logic, Loggly.
    • Application Performance Management (APM): New Relic, AppDynamics, Dynatrace.
  • Has a working knowledge of container management/orchestration software like Kubernetes, Mesos, Docker Swarm, etc.
  • Has or would like to contribute to open source projects.

What you can expect to do in this role…

  • After 30 Days: You have developed a basic understanding of LightStep [x]PM’s system architecture, how customers instrument with OpenTracing, and how customers utilize the LightStep [x]PM solution. You have begun to address customer questions/needs, begun to draft user documents, and know how to demonstrate the full functionality of the LightStep product. You have also begun to build strong relationships with all your LightStep colleagues.
  • After 60 Days: You have begun to own customer relationships, are providing technical instrumentation consulting directly to fellow engineers. You are able to stand up instances of LightStep Satellites (AWS AMI, Debian package) with customers and for testing purposes. You have prepared strategic roadmaps with customers to guide their instrumentation, adoption, and utilization of LightStep [x]PM. You have made fundamental contributions and developed improvements to how we field and resolve technical questions and needs for customers. You have also begun to play a first-hand role in recruiting and onboarding new members of the LightStep team.
  • After 90 Days: You know LightStep and OpenTracing in and out and are beginning to make contributions to the OpenTracing community. You have developed technical tooling and automated processes that have significantly improved our ability to operate as a team to effectively enable customers. You have established yourself as a technical lead on our team and are actively producing educating material and engagements to help customers and new hires ramp. You are handling complex technical issues for customers without assistance from Engineering and leading detailed product/feature improvements with our Product and Engineering teams.
Apply now

Solutions Architect - SF (HQ)

LightStep helps enterprises address complex performance issues across the distributed architectures that power their business and serve as the foundation for their web and mobile applications. We are looking for our first Solutions Architect to help our most technical customers instrument, adopt, and utilize LightStep across their entire system architecture and software engineering team. As a Solutions Architect, you will become a technical expert in LightStep’s products, develop a keen understanding of OpenTracing, and help customers increase the reliability and performance of the systems fueling their business. You will be responsible for our relationships with our most strategic customers and be their trusted advisor. You will also help LightStep improve our products, tools, and processes by working with your teammates across Customer Success, Product, and Engineering to develop new methods to enable us to help customers tackle their performance problems faster and more effectively.

You’d be a phenomenal fit if…

  • You have experience working as a Site Reliability Engineer, DevOps Engineer, or Software Developer.
  • You have experience with modern software development, microservices, distributed systems, cloud platforms (AWS, GCP, Azure).
  • You have a strong knowledge of network protocols, load balancing,
  • You would enjoy working directly with our customers including VPs of Engineering, DevOps teams, Site Reliability teams, and Observability/Platform teams while serving as their advocate within LightStep.
  • You are comfortable engaging with business executives and engineering teams to drive successful business outcomes via intelligent technical decisions plus effective collaboration and project management.
  • You are passionate about developing your soft skills as much as your technical skills.
  • You display trustworthiness and build credibility quickly via empathy, clear communication, and a deep understanding of people, technology, and business.
  • You are a self-starter and caring teammate who is energized by building new processes, tools, and solutions alongside others.
  • You would be excited to manage your own travel schedule and travel 10 - 15% of the time to visit customers in person.

 

Our ideal teammate...

  • Has worked on (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures.
  • Possesses experience developing in Go, Java, Python, and/or Node.js.
  • Has utilized any of the following tools to investigate system performance issues:
    • Distributed Tracing: Jaeger, Zipkin. 
    • Monitoring & Analytics: DataDog, Prometheus, Wavefront, Grafana.
    • Logging: Splunk, Sumo Logic, Loggly.
    • Application Performance Management (APM): New Relic, AppDynamics, Dynatrace.
  • Has a working knowledge of container management/orchestration software like Kubernetes, Mesos, Docker Swarm, etc.
  • Has or would like to contribute to open source projects.

What you can expect to do in this role…

  • After 30 Days: You have developed a basic understanding of LightStep [x]PM’s system architecture, how customers instrument with OpenTracing, and how customers utilize the LightStep [x]PM solution. You have begun to address customer questions/needs, begun to draft user documents, and know how to demonstrate the full functionality of the LightStep product. You have also begun to build strong relationships with all your LightStep colleagues.
  • After 60 Days: You have begun to own customer relationships, are providing technical instrumentation consulting directly to fellow engineers. You are able to stand up instances of LightStep Satellites (AWS AMI, Debian package) with customers and for testing purposes. You have prepared strategic roadmaps with customers to guide their instrumentation, adoption, and utilization of LightStep [x]PM. You have made fundamental contributions and developed improvements to how we field and resolve technical questions and needs for customers. You have also begun to play a first-hand role in recruiting and onboarding new members of the LightStep team.
  • After 90 Days: You know LightStep and OpenTracing in and out and are beginning to make contributions to the OpenTracing community. You have developed technical tooling and automated processes that have significantly improved our ability to operate as a team to effectively enable customers. You have established yourself as a technical lead on our team and are actively producing educating material and engagements to help customers and new hires ramp. You are handling complex technical issues for customers without assistance from Engineering and leading detailed product/feature improvements with our Product and Engineering teams.
Apply now

Technical Account Manager - NYC

At LightStep, we view Customer Success as one of the core components of our team and business. Ensuring that we are providing a high-quality, proactive, and consultative experience to our customers is critical and allows us to innovate quickly and effectively alongside our customers as we build long lasting relationships with them. As a Technical Account Manager, you will sit at the center of our business and own the communication, interaction, and overall business relationship between LightStep and our customers. You will partner with our customer’s Engineering, DevOps, Site Reliability, and Platform teams to drive real-time transparency, accountability, and best practices in monitoring and alerting that will enable our customers to increase the speed and quality at which they develop their own software and products.

 

You’d be a great fit if…

  • You have a passion for technology, innovation, and business
  • You draw energy from building strong relationships with customers and enjoying interacting with them on a technical, educational, social, and business level
  • You are excited to be a core founding member of a Customer Success team within a company that highly values the role that Customer Success plays in any SaaS business
  • You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
  • Ability to navigate and foster collaborative interactions across multiple internal departments including Product, Product Marketing, Sales Operations, Client Operations, and Analytics

 

Bonus points if…

  • A background in Application Performance Management (APM), log monitoring, or software development and analytics
  • You are an entrepreneur at heart and would enjoy being a foundational member of our team, directly contributing to the growth of our team, business, and culture
  • You have experience with microservices and/or distributed systems
Apply now

Technical Account Manager - SF (HQ)

At LightStep, we view Customer Success as one of the core components of our team and business. Ensuring that we are providing a high-quality, proactive, and consultative experience to our customers is critical and allows us to innovate quickly and effectively alongside our customers as we build long lasting relationships with them. As a Technical Account Manager, you will sit at the center of our business and own the communication, interaction, and overall business relationship between LightStep and our customers. You will partner with our customer’s Engineering, DevOps, Site Reliability, and Platform teams to drive real-time transparency, accountability, and best practices in monitoring and alerting that will enable our customers to increase the speed and quality at which they develop their own software and products.

 

You’d be a great fit if…

  • You have a passion for technology, innovation, and business
  • You draw energy from building strong relationships with customers and enjoying interacting with them on a technical, educational, social, and business level
  • You are excited to be a core founding member of a Customer Success team within a company that highly values the role that Customer Success plays in any SaaS business
  • You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
  • Ability to navigate and foster collaborative interactions across multiple internal departments including Product, Product Marketing, Sales Operations, Client Operations, and Analytics

 

Bonus points if…

  • A background in Application Performance Management (APM), log monitoring, or software development and analytics
  • You are an entrepreneur at heart and would enjoy being a foundational member of our team, directly contributing to the growth of our team, business, and culture
  • You have experience with microservices and/or distributed systems
Apply now

Design

Product Designer

We're working on innovative products that help customers solve production-system problems with high-fidelity visualizations and detailed, real-time insights derived from massive volumes of incoming distributed systems data.

You’ll collaborate across teams to shape ideas into beautiful, effective ways to translate complex noise into actionable insight. As an early employee of our Design team, you’ll play an integral role as LightStep grows: from making our product the top of its market to establishing a company culture grounded in design thinking.

You’d be a great addition if…

  • You have excellent verbal, written, and visual communication skills, and the ability to explain successes and learnings
  • You have experience collaborating across departments, including bringing design thinking outside of your group
  • You posses deep empathy for customers
  • You are biased toward growth and excitement to learn
  • You have experience overseeing design and shipping features
  • You apply user-centered design to deliver an excellent experience across web app, email, notifications, APIs, etc.
  • You have worked in a startup environment or are self-directed and comfortable with ambiguity
  • You can think at all levels, from information architecture, to UX, to beautiful pixels and interactions
  • You have the ability to work on-site in our San Francisco office
  • You have experience prototyping (code, InVision, Marvel, Framer, etc.)

Bonus points if…

  • You have domain experience (data, monitoring, analytics)
  • You have SaaS experience
  • You have HTML and CSS knowledge. Experience with React would blow our minds.
Apply now

Engineering

Developer Advocate

The OpenTracing project defines a standard that makes understanding, building, and improving distributed systems easier. In doing so, it improves the quality of open source tools and applications across the board. LightStep wants to support that goal. We’re looking for a teammate who is knowledgeable about popular open source technologies and best practices, eager to be an expert on distributed systems performance, and can lend a hand as a teacher, communicator, and open source code contributor to help move the OpenTracing community forward.

You’d be a great addition if…

  • You’re passionate about participating in the open source community as part of your day job.
  • You’re a good teacher when it comes to engineering: both plain-English descriptions of complex technical topics as well as illustrative code snippets come easily to you.
  • You’re capable of being opinionated and friendly at the same time.
  • You want to make hands-on engineering contributions to the open source community, not just describe them.
  • You enjoy being a champion for customers, by advocating product and engineering changes that reflect the needs of the broader community.

Bonus points if…

  • You’re already an active participant in the open source community.
  • You enjoy working across a breadth of technologies from frameworks to programming languages.
  • You have experience working on distributed systems performance at scale.
  • You’ve worked in customer-facing engineering roles before (e.g. field engineer, support engineer, sales engineer).
Apply now

Full Stack Product Engineer

We’re building a product that helps users find insightful, high-fidelity information in real-time about complex production systems. As part of our San Francisco-based team, you’ll help build out the architecture of our front-end: from the user-interface to the API and data management layers down through the stack. You’ll help keep our product codebase fast, efficient, and a pleasure for engineers to work with.

Hear why our current engineering team loves working with us!

You’d be a great addition if…

  • You’re excited making product changes that immediately impact the users' experience
  • You know how to build out a code architecture that’s both efficient and maintainable
  • You want to help set the team’s standard of best practices around high-quality product code
  • You enjoy ensuring the right tools and technologies are in place for productive development
  • You’re excited to help other engineers be productive and learn
  • You’ve got both solid communication skills and a great ability to teach by example

Bonus points if…

  • You’ve got prior experience or a keen interest in data-intensive applications and distributed systems
  • You’ve got an appreciation for great user experience in developer products
  • You’ve got experience in data visualization either professionally or via personal projects
Apply now

OSS Engineer (SF or Remote)

The OpenTracing project defines a standard that makes understanding, building, and improving distributed systems easier. In doing so, it improves the quality of open source tools and applications across the board. LightStep wants to support that goal: we all benefit when complex software becomes self-describing. We’re looking for a teammate who is knowledgeable about popular open source technologies and best practices, eager to be an expert on distributed systems performance, and can lend a hand as a teacher, communicator, and open source code contributor to help move the OpenTracing community forward.

The OSS Engineer role is for software developers with a love for working open source, and interest in product management. In addition writing code, the OSS engineers are expected to show leadership by helping others contribute, champion issues, and managing project roadmaps and backlogs.

Valued strengths

  • You are self-motivated and are great at prioritization, even when there’s “too much to do.”
  • You have experience working on distributed systems and performance at scale.
  • Capable of engaging with other large OSS projects and champion their adoption of OpenTracing.
  • Comfortable working in multiple languages, and strong language-level expertise in at least one.
  • You’re capable of mediating conflict and managing people who don’t work for you.

Bonus points if…

  • You’re already an active participant in the OpenTracing community.
  • You have previous experience managing or contributing to a large open source project.
  • You’re a good teacher and public speaker.
  • Have a positive voice on social media.
Apply now

Senior Front-end Engineer

At LightStep, we’re building a transformative new product for tracking and understanding application behavior and performance. We help our users solve production-system problems with high-fidelity visualizations and detailed, real-time insights derived from massive volumes of incoming distributed systems data.

You’ll play a pivotal role in shaping the face of LightStep’s features and customer experience, while working closely with our designers and other engineers. We're looking for someone excited to join a growing team that writes efficient, maintainable code for a high-quality, beautiful product used every day by engineers at Lyft, Twilio, and more.

Hear why our current engineering team loves working with us!

You’d be a great addition if…

  • You're excited about React and front-end code that creates an intuitive and enjoyable product experience.
  • You've engineered features with both high complexity and scale, and want to share the best of what you've learned.
  • You’re eager to learn from your teammates and teach them as well.
  • You may have a particular area of expertise, but are still excited to challenge yourself in new areas across the stack (and want to work with a team that encourages you to do so).

 

Bonus points if…

  • You’ve done projects involving Angular, Vue, and/or Redux.
  • You've held a tech lead position in the past and enjoy coordinating with others to ensure complex engineering projects are done well.
  • You have experience outside of engineering: marketing, sales, design, etc.
  • You contribute to open source projects and/or do community-building work.
Apply now

Software Engineer

At LightStep, we’re building a transformative new product for tracking and understanding application behavior and performance. We help our users solve production-system problems with detailed, high-fidelity, real-time insights derived from massive volumes of incoming distributed systems data.

You’ll play a pivotal role in shaping new product offerings and scaling a sophisticated system, while working closely with our other engineers. We're looking for someone excited to join a growing team that writes efficient, maintainable code for a standout product used every day by engineers at Lyft, Twilio, and more.

Hear why our current engineering team loves working with us!

You’d be a great addition if…

  • You enjoy digging deep into fundamentally challenging CS and engineering problems.
  • You’re motivated by high-impact projects, whether they’re open-ended questions or immediate practical needs.
  • You’re eager to learn from your teammates and teach them as well.
  • You may have a particular area of expertise, but are excited to explore new areas (and want to work with a team that encourages you to do so).

 

Bonus points if…

  • You’ve worked on (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures.
  • You’ve got a background in (and/or have a lot of curiosity about) large-scale system performance and/or security.
  • You've held a tech lead position in the past and enjoy coordinating with others to ensure complex engineering projects are done well.
  • You have experience outside of engineering: marketing, sales, design, etc.
  • You contribute to open source projects and/or do community-building work.
Apply now

Software and Reliability Engineer (SRE) / DevOps

At LightStep, we’re building a transformative new product for tracking and understanding application behavior and performance. We help our users solve production-system problems with detailed, high-fidelity, real-time insights derived from massive volumes of incoming distributed systems data.

You’ll play a pivotal role in shaping our development cycle and product reliability, while working closely with our other engineers. We're looking for someone excited to join a growing team that writes efficient, maintainable code for a standout product used every day by engineers at Lyft, Twilio, and more.

Read more about our philosophy on SRE and DevOps here.

You’d be a great addition if…

  • You enjoy digging deep into fundamentally challenging CS and engineering problems.
  • You’re motivated by high-impact projects, whether they’re open-ended questions or immediate practical needs.
  • You’re eager to learn from your teammates and teach them as well.
  • You may have a particular area of expertise, but are still excited to explore new areas (and want to work with a team that encourages you to do so).

 

Bonus points if…

  • You’ve worked on (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures.
  • You’ve got a background in (and/or have a lot of curiosity about) large-scale system performance and/or security.
  • You've held a tech lead position in the past and enjoy coordinating with others to ensure complex engineering projects are done well.
  • You have experience outside of engineering: marketing, sales, design, etc.
  • You contribute to open source projects and/or do community-building work.
Apply now

Operations

People Ops Coordinator

 

LightStep is looking for a People Operations Coordinator to join our small but mighty People team as we focus on supporting our quickly growing company. The right person for this role is humble but confident, possesses smart people instincts, excellent communication skills and a high level of attention to detail, as well as the ability to multi-task and juggle priorities. You are empathetic and committed to maintaining a high degree of personal integrity and confidentiality.


What you can expect to be doing (keeping in mind that this role will evolve with our growth):

The People Operations Coordinator will be owning the day-to-day administration relating to various employee relations needs including employee onboarding activities, benefits and payroll administration and a wide variety of other events and activities that support caring for our people and honoring our LightStep values.  

You’d be a great addition if...

  • You are a skilled communicator; you proactively and positively communicate with your peers.
  • You are comfortable both autonomy and ambiguity; you stay calm and poised under pressure.
  • You have experience working with third-party payroll providers and benefits brokers, and have a sound working knowledge of both.
  • You can context switch with ease and don’t shy away from the day-to-day “on the ground” work or the more strategic work.
  • You take a “customer service” focused approach to working with people.
  • You are committed to your own development and demonstrate growth mindset.
  • You have 3+ years relevant experience in a HR/People role with a Bachelor’s degree or equivalent.

Bonus points if…

  • You have experience building out new hire onboarding programs
  • You have lead the launched new benefit programs including  partnering with various vendors and/or PEOs ie SequoiaOne, Namely, etc.
  • You heart keeping companies safe and compliant with the latest labor laws
Apply now

Product

Sr. Product Manager

We’re building a product that helps users understand their complex production systems in ways no other product can. As part of our San Francisco-based team, you’ll help drive our product to further innovate as well as to make it easier to use for a broader audience of users. You’ll play a key part in communicating and coordinating the LightStep team around the ways to deliver the highest value to our users through our product.

You’d be a great fit if…

  • You’re driven by the external impact of your work and seeing customers succeed
  • You like working within a fast, iterative product development cycle
  • You’re excited to work directly with customers to understand their needs
  • You’re enjoy rallying people around exciting ideas

Bonus points if…

  • You have prior experience working on infrastructure, analytics, or metrics products
  • You have prior experience or have dabbled in software engineering
  • You have prior experience with enterprise software
Apply now

Sales

Account Executive - Austin

At LightStep, we’ve built a transformative new product for measuring and explaining complex application behavior and performance.  Companies with very large distributed environments use our technology as a way to overcome visibility and performance challenges into the new age of applications. We are growing fast and now require a talented, curious, low-ego, challenger sales team in Austin!

You’d be a great fit if…

  • You’re excited to be part of the core group that acquires new enterprise customers.
  • You enjoy building relationships with lead developers and tech executives.
  • You’re self-motivated to drive an enterprise sales cycle from prospecting to closure.
  • You’re eager to learn from your teammates and have something to teach them as well.
  • You are committed to every customer having the an incredibly positive experience.
  • You’ve sold technology to technical staff at publicly traded and late stage private companies.
  • You have 8 years of industry background with at least five of those in enterprise SaaS/software.

Bonus points if…

  • You’ve sold (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures
  • You have sold to users of application performance management software and monitoring tools.
  • You have a background in (and/or have a lot of curiosity about) engineering.
  • You participate in open source projects and/or do community-building work.
  • You have experience outside of sales: marketing, engineering, design, etc.
Apply now

Account Executive - NYC

At LightStep, we’ve built a transformative new product for measuring and explaining complex application behavior and performance.  Companies with very large distributed environments use our technology as a way to overcome visibility and performance challenges into the new age of applications. We are growing fast and now require a talented, curious, low-ego, challenger sales team in New York City!  

You’d be a great fit if…

  • You’re excited to be part of the core group that acquires new enterprise customers.
  • You enjoy building relationships with lead developers and tech executives.
  • You’re self-motivated to drive an enterprise sales cycle from prospecting to closure.
  • You’re eager to learn from your teammates and have something to teach them as well.
  • You are committed to every customer having the an incredibly positive experience.
  • You’ve sold technology to technical staff at publicly traded and late stage private companies.
  • You have 8 years of industry background with at least five of those in enterprise SaaS/software.

Bonus points if…

  • You’ve sold (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures
  • You have sold to users of application performance management software and monitoring tools.
  • You have a background in (and/or have a lot of curiosity about) engineering.
  • You participate in open source projects and/or do community-building work.
  • You have experience outside of sales: marketing, engineering, design, etc.
Apply now

Account Executive - San Francisco Headquarters

At LightStep, we’ve built a transformative new product for measuring and explaining complex application behavior and performance.  Companies with very large distributed environments use our technology as a way to overcome visibility and performance challenges into the new age of applications. We are growing fast and are adding to our A Team of talented, curious, low-ego, challenger sales team at our headquarters in downtown San Francisco!  

You’d be a great fit if…

  • You’re excited to be part of the core group that acquires new enterprise customers.
  • You enjoy building relationships with lead developers and tech executives.
  • You’re self-motivated to drive an enterprise sales cycle from prospecting to closure.
  • You’re eager to learn from your teammates and have something to teach them as well.
  • You are committed to every customer having the an incredibly positive experience.
  • You’ve sold technology to technical staff at publicly traded and late stage private companies.
  • You have 8 years of industry background with at least five of those in enterprise SaaS/software.

Bonus points if…

  • You’ve sold (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures
  • You have sold to users of application performance management software and monitoring tools.
  • You have a background in (and/or have a lot of curiosity about) engineering.
  • You participate in open source projects and/or do community-building work.
  • You have experience outside of sales: marketing, engineering, design, etc.
Apply now

Senior Sales Development Representative (SDR)

LightStep provides the most advanced firefighting, performance analysis, and root-cause analysis technology available to organizations today.

We're growing our talented, low-ego, gritty sales team! You’ll be driving customer acquisition and positioning our solutions for customers who are running complex distributed environments and microservices. We’re hiring our first strategic Sales Development Representatives who will drive our cadence from both inbound and outbound sources. This person will report directly to our VP of Worldwide Sales and play a critical role in our Sales Department.

 

What you’ll do:

  • Communicate LightStep’s value to technical stakeholders.
  • Leverage SalesForce, Discovery.org, and Outreach to identify high potential prospects who can benefit from Lightstep’s solution.
  • Collaborate with Marketing, Operations, and Outside Sales teams to develop, test and iterate messaging across multiple industries and personas
  • Prioritize different lead sources and prospecting priorities for efficient and effective prospecting.

 

You’d be a great fit if….



  • You have 5+ years of work experience in inbound or outbound SDR at a technology company.
  • You have consistently been a top performer in prior roles.
  • You have experience working with a technical product or possess the aptitude to quickly learn.
  • You have the ability to balance competing priorities and manage multiple projects / deals at the same time.
  • You have experience working with developers, decision makers, and C-level executives within an organization.
  • You thrive in ambiguity and are able to create process from chaos.

 

Bonus Points if…..

  • You’ve sold (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures
  • You participate in open source projects and/or do community-building work
  • You have experience defining the SDR practice or have been a company's first SDR
Apply now

Talent

Technical Recruiter

Recruiting is arguably one of the most important things Lightstep needs to accomplish. The Technical Recruiter will play a critical role in helping drive this activity for the entire company.  The Technical Recruiter will be responsible for sourcing and owning the relationship with each candidate from first outreach all the way to close and the new employees first day. This role will largely support our engineering organization but may also occasionally step in to help on our other technical customer facing roles. 

LightStep is a new Performance Monitoring startup. We just came out of stealth and announced our $29M Series B funding (Forbes). The founders built these systems for Google and are now making it possible for any company to be able to monitor their systems like hyper-scale entities.

 

You’d be a great fit if…

  • You have experience managing the entire candidate's life cycle
  • You have a basic technical background and understand technical landscape
  • You draw energy from building strong relationships with candidates and enjoying interacting with them on a technical, educational, social, and business level
  • You thrive in a fast paced environment
  • You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
  • You enjoy developing innovative and engaging candidate sourcing strategies for recruiting the best talent for each role.

 

Bonus points if…

  • You have worked in an agency at some point in your career
  • You have deep knowledge of recruiting tools and opinions on how they should work
  • You have a passion for technology and/or direct experience in the APM space
Apply now

We want to meet you!

Creative, Curious, Talented Individual

We're always looking for incredible people who can add to our team. Get in touch and let us know what fires you up about LightStep and how you think you can make it even better.

 

Apply now