Our values

We believe that we should always align our actions towards a common purpose; that trust is paramount and must be cultivated; that the most valuable team members multiply rather than add; and that we shouldn’t take ourselves too seriously, except when we’re writing long run-on sentences about our values. We believe that assembling and retaining an inclusive and diverse team is the best way to grow a successful company.

Eric Anderson

At LightStep, I get to work on turning mountains of data into actionable insights that can have significant impact on a business. And I get to do it alongside some of the smartest and humblest people I've ever worked with.

Eric Anderson

Engineering

Kevin Andrews

I get to work with smart people who are not only experts at what they do but also extremely generous and passionate about spreading the message. This makes selling fun.

Kevin Andrews

Sales

Arya Asemanfar

At LightStep, I get to work on a product I love and solve the interesting underlying problems.

Arya Asemanfar

Engineering

Laura Baller

I care about helping cut through the complexity of today's software, and I choose to work with people that show the same level of compassion and dedication to solving hard problems - that's why I'm proud to work at LightStep!

Laura Baller

Marketing

Katia Bazzi

At LightStep, I get to work on a cutting-edge product with exciting technical challenges, on a team that is humble, smart, and funny.

Katia Bazzi

Engineering

Joe Blubaugh

At LightStep, I can take my work seriously but not take myself too seriously. I love solving tricky problems with such kind and skilled colleagues.

Joe Blubaugh

Engineering

Ben Brown

At LightStep, I’m excited every day to work with great people and solve meaningful problems.

Ben Brown

Engineering

Georgia Brown

I’m a foodie, beer snob and dog-mom who loves keeping things organized and making the LightStep office a kick-ass place to work!

Georgia Brown

Operations

Jenni Capurro

I love being surrounded by a team of people who truly love what they do. At LightStep, I feel like I come into work every day knowing that I will feel inspired and happy. Also, we have office dogs.

Jenni Capurro

Recruiting

Jeff Cestra

In high school, there was a local punk band called Donuts n Glory. They weren't all that good, but I never forgot about them. Now with omniscience of my past, I see it for what it was...an omen of my future here at LightStep!

Jeff Cestra

Sales

Thomas Chan

Great to be part of a talented team which delivers a high-value product that makes developer’s lives better.

Thomas Chan

Engineering

Andrew Chee

I'm excited to be working on a solution that addresses performance visibility issues for distributed microservices; the next evolution of software development.

Andrew Chee

Sales Engineer

Dennis Chu

At LightStep, we’re encouraged to support our peers, learn from and mentor each other, build products our customers fall in love with, and most importantly HAVE FUN! I couldn’t be more proud and grateful to be part of this team.

Dennis Chu

Marketing

Mitchell Dumovic

I love the collaboration at LightStep. With such smart people around, it makes solving some incredibly complex and interesting problems seem easy.

Mitchell Dumovic

Engineering

Parker Edwards

At LightStep, I get to work with the most intelligent team of people I’ve ever met, helping the most innovative companies I’ve ever worked with.

Parker Edwards

Sales Engineer

Alice Fuller

LightStep is a place where I can run around in brightly colored socks, request that "We Should All Be Feminists" be in our library, and engage in in-depth conversations about how we should apply Go Contexts.

Alice Fuller

Engineering

Duncan Graham

I love coming into work every day, being surrounded by smart, kind, funny individuals, and working on tough data-intensive problems that make our customer’s lives more enjoyable ☺️

Duncan Graham

Design

Brandon Gonzalez

Slack emoji curation and making complex systems easier to understand are the best parts of the job.

Brandon Gonzalez

Engineering

Julian Griggs

The people of LightStep are talented, passionate, and humble; they are my daily inspiration.

Julian Griggs

Engineering

Blake Haggerty

Building a world class team to build a world class product to give customers a world class experience gets me up every morning and has me excited to be part of LightStep.

Blake Haggerty

Talent Acquisition

Sarah Haskins

Working at LightStep, I get to make other engineers' jobs better.

Sarah Haskins

Engineering

Kris Hicks

It is incredibly gratifying to be part of a team that is helping other software engineers gain new insights into how their software performs.

Kris Hicks

Engineering

Richard Klein

LightStep is incredible people building an outstanding company by delivering ground-breaking technology with humility and thoughtfulness. And, they let me work here too.

Richard Klein

Sales

Karthik Kumar

The people and product are what drew me to LightStep. Finding ways to improve the lives of other developers makes each day fun and exciting!

Karthik Kumar

Engineering

Josh MacDonald

Father, ukulele player, truck mechanic, enemy of red-black trees. I care about great software, fast algorithms, confidence intervals, and unbiased estimators.

Josh MacDonald

Engineering

Alex Masluk

I'm genuinely awed by my teammates at LightStep and the quality of their work, so I know we must be building something great here.

Alex Masluk

Customer Success

Daniela Miao

I come into work at LightStep knowing that it’s not only a place where I can learn and grow rapidly, but also a place that truly cares about my happiness as an individual.

Daniela Miao

Engineering

Talia Moyal

It’s incredibly inspiring to be surrounded by driven, collaborative and compassionate peers, leadership, and donuts!

Talia Moyal

Product

Michael Neff

I came to LightStep to design software that is trustworthy, powerful, and a pleasure to use.

Michael Neff

Design

Kay Ousterhout

At LightStep, I get to work on problems that are hard and important.

Kay Ousterhout

Engineering

Danton Rodriguez

Cutting edge technology, considerate peers, and a culture of humility, learning, and donuts. What more could I ask for?

Danton Rodriguez

Product

Nimesh Singh

Love solving puzzles, whether at puzzle hunts out in the world or debugging complex systems here at LightStep.

Nimesh Singh

Engineering

Brittany Smith

I’m surrounded by colleagues who continuously push the envelope, allowing us to deliver a unique and exciting customer experience.

Brittany Smith

Sales

Ian Smith

I love working with companies to make their software better, because so many parts of our lives are defined by it. At LightStep, I have the opportunity to do that with some of the most forward-looking, impactful companies of today.

Ian Smith

Sales Engineer

Tristan Soemali

When contemplating where to spend a third of my life, I look for companies with great culture and high upside. LightStep is the first place where that Venn diagram looks like a single circle.

Tristan Soemali

Sales

Diane Truong

It's rare to find a company like LightStep, where bringing your whole self to work is so celebrated. It is both humbling and exciting to be a part of such a bright, thoughtful, and supportive team.

Diane Truong

People Ops

Lindsay Tyson

After years of building and debugging complex systems, it's very satisfying to work on tools that make them easier to understand. But the best part of LightStep is working with my amazingly humble, funny, and caring colleagues!

Lindsay Tyson

Engineering

Aaron Wilson

Working at LightStep is so much fun. I worked from home once and realized that being in the office was so much better! Now I never work from home unless I really have to =D!

Aaron Wilson

Sales

Ted Young

Whether I’m working on visual effects, elections, or the internet, I’ve always had to ask the question: What. Are. The. Computers. Doing. And why is it taking so long?!? At LightStep, I’m finally building the solution I always wished I had.

Ted Young

Engineering

Austen Yueh

From sales to product, and founders to our newest hires, I love the shared wit, grace, and drive that bond LightSteppers as fantastic teammates. I guess there’s some cool engineering going on too?

Austen Yueh

Recruiting

Paige Zayas

LightStep's culture is unique. It’s collaborative, communicative, and people genuinely support each other. I’m excited to be a part of such an incredible culture and to help grow our team.

Paige Zayas

Recruiting

Available positions

Customer Success

Sales Engineer - Austin

At LightStep, each Sales Engineer plays an essential role in ensuring the success of our customers and the growth of our business. We believe that the path to success for a customer begins in the sales process, when they are still a prospect exploring LightStep as a potential fit for their needs, challenges, and aspirations. Thus, our sales process is extremely consultative and the Sales Engineer works alongside our Account Executives to serve as a trusted advisor for each prospect. The Sales Engineer listens to each prospect, empathizes with their technical and operational pain points, understands how those relate to the prospect’s strategic business goals, and ultimately scopes a solution and partnership that allows us to drive success for the prospect as a new LightStep customer.

 

You’d be a great fit if…

  • You enjoy constantly challenging and expanding your technical knowledge.
  • You are intrigued by the marriage of technology and business and enjoy engaging on both fronts to craft the perfect balance between the two.  
  • You display trustworthiness and build credibility quickly via empathy, clear communication, and a deep understanding of people, technology, and business.
  • You would enjoy interfacing with our prospects including Software Developers, DevOps teams, and Site Reliability Engineers while serving as their advocate and champion within LightStep.
  • You are a self-starter who flourishes in a team environment and enjoys building new processes, tools, solutions, businesses alongside other talented entrepreneurs.

 

Bonus points if…

  • You have a background in Application Performance Management (APM) or system architecture analytics.
  • You are familiar with any of the following: microservices, distributed tracing, proxies / service meshes (Envoy, HAProxy, Linkerd), cloud platforms (AWS, GCP, Azure), containers (Kubernetes, Docker).
  • You know or are proficient in any of the following languages: Go, Java, Python, Ruby, PHP, or NodeJS.
Apply now

Sales Engineer - NYC

At LightStep, each Sales Engineer plays an essential role in ensuring the success of our customers and the growth of our business. We believe that the path to success for a customer begins in the sales process, when they are still a prospect exploring LightStep as a potential fit for their needs, challenges, and aspirations. Thus, our sales process is extremely consultative and the Sales Engineer works alongside our Account Executives to serve as a trusted advisor for each prospect. The Sales Engineer listens to each prospect, empathizes with their technical and operational pain points, understands how those relate to the prospect’s strategic business goals, and ultimately scopes a solution and partnership that allows us to drive success for the prospect as a new LightStep customer.

 

You’d be a great fit if…

  • You enjoy constantly challenging and expanding your technical knowledge.
  • You are intrigued by the marriage of technology and business and enjoy engaging on both fronts to craft the perfect balance between the two.  
  • You display trustworthiness and build credibility quickly via empathy, clear communication, and a deep understanding of people, technology, and business.
  • You would enjoy interfacing with our prospects including Software Developers, DevOps teams, and Site Reliability Engineers while serving as their advocate and champion within LightStep.
  • You are a self-starter who flourishes in a team environment and enjoys building new processes, tools, solutions, businesses alongside other talented entrepreneurs.

 

Bonus points if…

  • You have a background in Application Performance Management (APM) or system architecture analytics.
  • You are familiar with any of the following: microservices, distributed tracing, proxies / service meshes (Envoy, HAProxy, Linkerd), cloud platforms (AWS, GCP, Azure), containers (Kubernetes, Docker).
  • You know or are proficient in any of the following languages: Go, Java, Python, Ruby, PHP, or NodeJS.
Apply now

Solutions Architect - NYC

LightStep helps enterprises address complex performance issues across the distributed architectures that power their business and serve as the foundation for their web and mobile applications. We are looking for our first Solutions Architect to help our most technical customers instrument, adopt, and utilize LightStep across their entire system architecture and software engineering team. As a Solutions Architect, you will become a technical expert in LightStep’s products, develop a keen understanding of OpenTracing, and help customers increase the reliability and performance of the systems fueling their business. You will be responsible for our relationships with our most strategic customers and be their trusted advisor. You will also help LightStep improve our products, tools, and processes by working with your teammates across Customer Success, Product, and Engineering to develop new methods to enable us to help customers tackle their performance problems faster and more effectively.

You’d be a phenomenal fit if…

  • You have experience working as a Site Reliability Engineer, DevOps Engineer, or Software Developer.
  • You have experience with modern software development, microservices, distributed systems, cloud platforms (AWS, GCP, Azure).
  • You have a strong knowledge of network protocols, load balancing,
  • You would enjoy working directly with our customers including VPs of Engineering, DevOps teams, Site Reliability teams, and Observability/Platform teams while serving as their advocate within LightStep.
  • You are comfortable engaging with business executives and engineering teams to drive successful business outcomes via intelligent technical decisions plus effective collaboration and project management.
  • You are passionate about developing your soft skills as much as your technical skills.
  • You display trustworthiness and build credibility quickly via empathy, clear communication, and a deep understanding of people, technology, and business.
  • You are a self-starter and caring teammate who is energized by building new processes, tools, and solutions alongside others.
  • You would be excited to manage your own travel schedule and travel 10 - 15% of the time to visit customers in person.

 

Our ideal teammate...

  • Has worked on (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures.
  • Possesses experience developing in Go, Java, Python, and/or Node.js.
  • Has utilized any of the following tools to investigate system performance issues:
    • Distributed Tracing: Jaeger, Zipkin. 
    • Monitoring & Analytics: DataDog, Prometheus, Wavefront, Grafana.
    • Logging: Splunk, Sumo Logic, Loggly.
    • Application Performance Management (APM): New Relic, AppDynamics, Dynatrace.
  • Has a working knowledge of container management/orchestration software like Kubernetes, Mesos, Docker Swarm, etc.
  • Has or would like to contribute to open source projects.

What you can expect to do in this role…

  • After 30 Days: You have developed a basic understanding of LightStep [x]PM’s system architecture, how customers instrument with OpenTracing, and how customers utilize the LightStep [x]PM solution. You have begun to address customer questions/needs, begun to draft user documents, and know how to demonstrate the full functionality of the LightStep product. You have also begun to build strong relationships with all your LightStep colleagues.
  • After 60 Days: You have begun to own customer relationships, are providing technical instrumentation consulting directly to fellow engineers. You are able to stand up instances of LightStep Satellites (AWS AMI, Debian package) with customers and for testing purposes. You have prepared strategic roadmaps with customers to guide their instrumentation, adoption, and utilization of LightStep [x]PM. You have made fundamental contributions and developed improvements to how we field and resolve technical questions and needs for customers. You have also begun to play a first-hand role in recruiting and onboarding new members of the LightStep team.
  • After 90 Days: You know LightStep and OpenTracing in and out and are beginning to make contributions to the OpenTracing community. You have developed technical tooling and automated processes that have significantly improved our ability to operate as a team to effectively enable customers. You have established yourself as a technical lead on our team and are actively producing educating material and engagements to help customers and new hires ramp. You are handling complex technical issues for customers without assistance from Engineering and leading detailed product/feature improvements with our Product and Engineering teams.
Apply now

Solutions Architect - SF (HQ)

LightStep helps enterprises address complex performance issues across the distributed architectures that power their business and serve as the foundation for their web and mobile applications. We are looking for our first Solutions Architect to help our most technical customers instrument, adopt, and utilize LightStep across their entire system architecture and software engineering team. As a Solutions Architect, you will become a technical expert in LightStep’s products, develop a keen understanding of OpenTracing, and help customers increase the reliability and performance of the systems fueling their business. You will be responsible for our relationships with our most strategic customers and be their trusted advisor. You will also help LightStep improve our products, tools, and processes by working with your teammates across Customer Success, Product, and Engineering to develop new methods to enable us to help customers tackle their performance problems faster and more effectively.

You’d be a phenomenal fit if…

  • You have experience working as a Site Reliability Engineer, DevOps Engineer, or Software Developer.
  • You have experience with modern software development, microservices, distributed systems, cloud platforms (AWS, GCP, Azure).
  • You have a strong knowledge of network protocols, load balancing,
  • You would enjoy working directly with our customers including VPs of Engineering, DevOps teams, Site Reliability teams, and Observability/Platform teams while serving as their advocate within LightStep.
  • You are comfortable engaging with business executives and engineering teams to drive successful business outcomes via intelligent technical decisions plus effective collaboration and project management.
  • You are passionate about developing your soft skills as much as your technical skills.
  • You display trustworthiness and build credibility quickly via empathy, clear communication, and a deep understanding of people, technology, and business.
  • You are a self-starter and caring teammate who is energized by building new processes, tools, and solutions alongside others.
  • You would be excited to manage your own travel schedule and travel 10 - 15% of the time to visit customers in person.

 

Our ideal teammate...

  • Has worked on (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures.
  • Possesses experience developing in Go, Java, Python, and/or Node.js.
  • Has utilized any of the following tools to investigate system performance issues:
    • Distributed Tracing: Jaeger, Zipkin. 
    • Monitoring & Analytics: DataDog, Prometheus, Wavefront, Grafana.
    • Logging: Splunk, Sumo Logic, Loggly.
    • Application Performance Management (APM): New Relic, AppDynamics, Dynatrace.
  • Has a working knowledge of container management/orchestration software like Kubernetes, Mesos, Docker Swarm, etc.
  • Has or would like to contribute to open source projects.

What you can expect to do in this role…

  • After 30 Days: You have developed a basic understanding of LightStep [x]PM’s system architecture, how customers instrument with OpenTracing, and how customers utilize the LightStep [x]PM solution. You have begun to address customer questions/needs, begun to draft user documents, and know how to demonstrate the full functionality of the LightStep product. You have also begun to build strong relationships with all your LightStep colleagues.
  • After 60 Days: You have begun to own customer relationships, are providing technical instrumentation consulting directly to fellow engineers. You are able to stand up instances of LightStep Satellites (AWS AMI, Debian package) with customers and for testing purposes. You have prepared strategic roadmaps with customers to guide their instrumentation, adoption, and utilization of LightStep [x]PM. You have made fundamental contributions and developed improvements to how we field and resolve technical questions and needs for customers. You have also begun to play a first-hand role in recruiting and onboarding new members of the LightStep team.
  • After 90 Days: You know LightStep and OpenTracing in and out and are beginning to make contributions to the OpenTracing community. You have developed technical tooling and automated processes that have significantly improved our ability to operate as a team to effectively enable customers. You have established yourself as a technical lead on our team and are actively producing educating material and engagements to help customers and new hires ramp. You are handling complex technical issues for customers without assistance from Engineering and leading detailed product/feature improvements with our Product and Engineering teams.
Apply now

Technical Account Manager - NYC

At LightStep, we view Customer Success as one of the core components of our team and business. Ensuring that we are providing a high-quality, proactive, and consultative experience to our customers is critical and allows us to innovate quickly and effectively alongside our customers as we build long lasting relationships with them. As a Technical Account Manager, you will sit at the center of our business and own the communication, interaction, and overall business relationship between LightStep and our customers. You will partner with our customer’s Engineering, DevOps, Site Reliability, and Platform teams to drive real-time transparency, accountability, and best practices in monitoring and alerting that will enable our customers to increase the speed and quality at which they develop their own software and products.

 

You’d be a great fit if…

  • You have a passion for technology, innovation, and business
  • You draw energy from building strong relationships with customers and enjoying interacting with them on a technical, educational, social, and business level
  • You are excited to be a core founding member of a Customer Success team within a company that highly values the role that Customer Success plays in any SaaS business
  • You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
  • Ability to navigate and foster collaborative interactions across multiple internal departments including Product, Product Marketing, Sales Operations, Client Operations, and Analytics

 

Bonus points if…

  • A background in Application Performance Management (APM), log monitoring, or software development and analytics
  • You are an entrepreneur at heart and would enjoy being a foundational member of our team, directly contributing to the growth of our team, business, and culture
  • You have experience with microservices and/or distributed systems
Apply now

Technical Account Manager - SF (HQ)

At LightStep, we view Customer Success as one of the core components of our team and business. Ensuring that we are providing a high-quality, proactive, and consultative experience to our customers is critical and allows us to innovate quickly and effectively alongside our customers as we build long lasting relationships with them. As a Technical Account Manager, you will sit at the center of our business and own the communication, interaction, and overall business relationship between LightStep and our customers. You will partner with our customer’s Engineering, DevOps, Site Reliability, and Platform teams to drive real-time transparency, accountability, and best practices in monitoring and alerting that will enable our customers to increase the speed and quality at which they develop their own software and products.

 

You’d be a great fit if…

  • You have a passion for technology, innovation, and business
  • You draw energy from building strong relationships with customers and enjoying interacting with them on a technical, educational, social, and business level
  • You are excited to be a core founding member of a Customer Success team within a company that highly values the role that Customer Success plays in any SaaS business
  • You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
  • Ability to navigate and foster collaborative interactions across multiple internal departments including Product, Product Marketing, Sales Operations, Client Operations, and Analytics

 

Bonus points if…

  • A background in Application Performance Management (APM), log monitoring, or software development and analytics
  • You are an entrepreneur at heart and would enjoy being a foundational member of our team, directly contributing to the growth of our team, business, and culture
  • You have experience with microservices and/or distributed systems
Apply now

Design

Sr. Communications Designer

At LightStep, we’re helping market leaders achieve confidence at scale. We’ve built a new product for measuring and explaining complex application behavior and performance of today’s modern distributed systems. Founded by former Googlers and backed by Sequoia and Redpoint, LightStep is disrupting the Application Performance Management market for companies embracing microservices and serverless.

We’re looking for our first Brand and Communications Designer to join our San Francisco office and help us develop our brand identity and engage our savvy, technical audience in a way that motivates and inspires them. As an early member of LightStep's Design team, you will help shape our culture of design and play an instrumental role in crafting the future of our brand.

You’d be a great fit if…

  • You’re excited to leverage your design skills to create innovative ways to engage our technical buyers
  • You’re excited to constantly test and refine creative strategies and approaches to maximize impact
  • You love building a brand through creative approaches to visual storytelling
  • You love to multi-task and lead the creative effort on a wide range of external and internal deliverables including but not limited to website design, digital and physical ads, iconography, presentations, trade show design, art direction for video  creation
  • You’re a great communicator and can clearly articulate your design decisions
  • You’re a strong collaborator and enjoy working cross-functionally to deliver excellent results and welcome constructive criticism as part of the design process
  • You like to continuously push yourself to deliver the highest quality work on time and on budget and constantly raise the bar for quality
  • You have experience building a dynamic, creative brand system that wows its audiences
  • You have a bias for execution and show tremendous initiative
  • You have a dazzling portfolio of work you can share with us

Bonus points if…

  • You’ve got professional visual and web design experience working for leading-edge technical b2b audiences
  • You’ve got animation, icon, and illustration design experience
  • You’ve got experience with Marketo, Adobe Creative Suite, Wordpress, Figma, and modern design tools
Apply now

Sr. Product Designer

We're working on innovative products that help customers solve production-system problems with high-fidelity visualizations and detailed, real-time insights derived from massive volumes of incoming distributed systems data.

You’ll collaborate across teams to shape ideas into beautiful, effective ways to translate complex noise into actionable insight. As an early employee of our Design team, you’ll play an integral role as LightStep grows: from making our product the top of its market to establishing a company culture grounded in design thinking.

You’d be a great addition if…

  • You have excellent verbal, written, and visual communication skills, and the ability to explain successes and learnings
  • You have experience collaborating across departments, including bringing design thinking outside of your group
  • You posses deep empathy for customers
  • You are biased toward growth and excitement to learn
  • You have experience overseeing design and shipping features
  • You apply user-centered design to deliver an excellent experience across web app, email, notifications, APIs, etc.
  • You have worked in a startup environment or are self-directed and comfortable with ambiguity
  • You can think at all levels, from information architecture, to UX, to beautiful pixels and interactions
  • You have the ability to work on-site in our San Francisco office
  • You have experience prototyping (code, InVision, Marvel, Framer, etc.)

Bonus points if…

  • You have domain experience (data, monitoring, analytics)
  • You have SaaS experience
  • You have HTML and CSS knowledge. Experience with React would blow our minds
Apply now

Engineering

Engineering Manager

At LightStep, we’re building a transformative new product for tracking and understanding application behavior and performance. As we add new capabilities and scale out our technology, we need to grow our creative, curious, low-ego engineering team! You’ll be joining us in San Francisco and working on a sophisticated distributed system that collects, manages, analyses, and presents high-fidelity data from our customers’ applications.

You’d be a great fit if…

  • You've managed a growing engineering team (for example, guiding project management and career development).
  • You're motivated by the success of your team and are excited to support the engineers on your team.
  • You have a track record of delivering great software on a predictable schedule.
  • You’re motivated by both open-ended challenges and practical it-just-needs-to-get-done projects: whatever has the most impact.
  • You’re eager to learn from your team and peers, and you have something to teach them as well.

Bonus points if…

  • You've recruited and shepherded engineering candidates through the interview process.
  • You’ve worked on (or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures.
  • You’ve got a background in (or have a lot of curiosity about) large-scale system performance or security.
  • You have experience outside of engineering: marketing, sales, design, etc.
Apply now

Full Stack Product Engineer

We’re building a product that helps users find insightful, high-fidelity information in real-time about complex production systems. As part of our San Francisco-based team, you’ll help build out the architecture of our front-end: from the user-interface to the API and data management layers down through the stack. You’ll help keep our product codebase fast, efficient, and a pleasure for engineers to work with.

Hear why our current engineering team loves working with us!

You’d be a great addition if…

  • You’re excited making product changes that immediately impact the users' experience
  • You know how to build out a code architecture that’s both efficient and maintainable
  • You want to help set the team’s standard of best practices around high-quality product code
  • You enjoy ensuring the right tools and technologies are in place for productive development
  • You’re excited to help other engineers be productive and learn
  • You’ve got both solid communication skills and a great ability to teach by example

Bonus points if…

  • You’ve got prior experience or a keen interest in data-intensive applications and distributed systems
  • You’ve got an appreciation for great user experience in developer products
  • You’ve got experience in data visualization either professionally or via personal projects
Apply now

OSS Engineer (SF or Remote)

The OpenTracing project defines a standard that makes understanding, building, and improving distributed systems easier. In doing so, it improves the quality of open source tools and applications across the board. LightStep wants to support that goal: we all benefit when complex software becomes self-describing. We’re looking for a teammate who is knowledgeable about popular open source technologies and best practices, eager to be an expert on distributed systems performance, and can lend a hand as a teacher, communicator, and open source code contributor to help move the OpenTracing community forward.

The OSS Engineer role is for software developers with a love for working open source, and interest in product management. In addition writing code, the OSS engineers are expected to show leadership by helping others contribute, champion issues, and managing project roadmaps and backlogs.

Valued strengths

  • You are self-motivated and are great at prioritization, even when there’s “too much to do.”
  • You have experience working on distributed systems and performance at scale.
  • Capable of engaging with other large OSS projects and champion their adoption of OpenTracing.
  • Comfortable working in multiple languages, and strong language-level expertise in at least one.
  • You’re capable of mediating conflict and managing people who don’t work for you.

Bonus points if…

  • You’re already an active participant in the OpenTracing community.
  • You have previous experience managing or contributing to a large open source project.
  • You’re a good teacher and public speaker.
  • Have a positive voice on social media.
Apply now

Software Engineer

At LightStep, we’re building a transformative new product for tracking and understanding application behavior and performance. We help our users solve production-system problems with detailed, high-fidelity, real-time insights derived from massive volumes of incoming distributed systems data.

You’ll play a pivotal role in shaping new product offerings and scaling a sophisticated system, while working closely with our other engineers. We're looking for someone excited to join a growing team that writes efficient, maintainable code for a standout product used every day by engineers at Lyft, Twilio, and more.

Hear why our current engineering team loves working with us!

You’d be a great addition if…

  • You enjoy digging deep into fundamentally challenging CS and engineering problems.
  • You’re motivated by high-impact projects, whether they’re open-ended questions or immediate practical needs.
  • You’re eager to learn from your teammates and teach them as well.
  • You may have a particular area of expertise, but are excited to explore new areas (and want to work with a team that encourages you to do so).

 

Bonus points if…

  • You’ve worked on (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures.
  • You’ve got a background in (and/or have a lot of curiosity about) large-scale system performance and/or security.
  • You've held a tech lead position in the past and enjoy coordinating with others to ensure complex engineering projects are done well.
  • You have experience outside of engineering: marketing, sales, design, etc.
  • You contribute to open source projects and/or do community-building work.
Apply now

Software and Reliability Engineer (SRE) / DevOps

At LightStep, we’re building a transformative new product for tracking and understanding application behavior and performance. We help our users solve production-system problems with detailed, high-fidelity, real-time insights derived from massive volumes of incoming distributed systems data.

You’ll play a pivotal role in shaping our development cycle and product reliability, while working closely with our other engineers. We're looking for someone excited to join a growing team that writes efficient, maintainable code for a standout product used every day by engineers at Lyft, Twilio, and more.

Read more about our philosophy on SRE and DevOps here.

You’d be a great addition if…

  • You enjoy digging deep into fundamentally challenging CS and engineering problems.
  • You’re motivated by high-impact projects, whether they’re open-ended questions or immediate practical needs.
  • You’re eager to learn from your teammates and teach them as well.
  • You may have a particular area of expertise, but are still excited to explore new areas (and want to work with a team that encourages you to do so).

 

Bonus points if…

  • You’ve worked on (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures.
  • You’ve got a background in (and/or have a lot of curiosity about) large-scale system performance and/or security.
  • You've held a tech lead position in the past and enjoy coordinating with others to ensure complex engineering projects are done well.
  • You have experience outside of engineering: marketing, sales, design, etc.
  • You contribute to open source projects and/or do community-building work.
Apply now

Marketing

Marketing Programs Specialist

Job Description:

LightStep provides the most advanced firefighting, performance analysis, and root-cause analysis technology available to organizations today.  We continue to grow our talented, low-ego, Marketing team! We believe that we should always align our actions towards a common purpose; that trust is paramount and must be cultivated; that the most valuable team members multiply rather than add; and that we shouldn’t take ourselves too seriously, except when we’re writing long run-on sentences about our values. We believe that assembling and retaining an inclusive and diverse team is the best way to grow a successful company. You’ll be driving lead acquisition and positioning our solutions for customers who are running complex distributed systems.

 

We’re hiring a Marketing Programs Specialist who will be responsible for the planning and execution of campaign deliverables, working with the rest of the Marketing team, other internal stakeholders (such as Product Marketing, Sales Customer Success, etc.), and external agencies and third-party contributors. We are seeking people who are passionate about taking action in order to get things done quickly and efficiently. You are well organized, proactively look for areas to provide value, and never let little things drop - detail orientation and seeing around corners is a must. You excel at building relationships, establishing good communication channels, and clarifying milestones and end goals. You are passionate about continually testing and refining  programs and tactics. This person will report directly to our Marketing Director.

 

What you’ll do:

  • Coordinate and execute integrated marketing campaigns, leveraging key educational and promotional content, that will drive the required top and middle of funnel responses to meet sales objectives and business goals
  • Manage the flow of leads from multiple campaigns and events into marketing automation systems and to Sales team stakeholders to maximize pipeline generation and conversion; track performance of activities to evaluate ROI of programs to enhance effectiveness
  • Manage data including segmentation and reporting, testing, cleansing and optimization
  • Create the strategy for nurturing our leads through a mix of helpful content and other calls-to-action
  • Grow our database and deepen our relationship with current database members utilizing various channels, collaborating closely with digital marketing experts
  • Identify and execute A/B testing opportunities, providing analytical insights to improve current campaigns and inform future strategy

You would be a great addition if….

  • You have 3-5 years of work experience; inbound and outbound marketing B2B experience at a technology company
  • You understand the B2B technology purchase process for large dollar values and how to identify opportunities to create demand and help accelerate opportunities
  • You have Bachelor’s degree
  • You have proficiency with marketing automation systems
  • You have proven understanding of how to use content marketing to generate more qualified leads
  • You are detail-oriented, metrics-driven and a strong analytical thinker
  • You have excellent project management skills, with a demonstrated ability to consistently orchestrate and manage multiple time-sensitive priorities, from concept through implementation, simultaneously
  • You thrive on your strong cross-functional collaboration skills and ability to effectively and efficiently work within a fast-paced environment
  • You have excellent communication and organizational skills

Bonus Points If...

  • You have experience with targeting and segmenting prospect lists for marketing programs
  • You have experience with social media-based programs, events and content marketing
  • You are proficient using Marketo, Outreach, Google Analytics and Salesforce.com
  • You have proven success in account based marketing

 

LightStep is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Apply now

Product

Sr. Product Manager

We’re building a product that helps users understand their complex production systems in ways no other product can. As part of our San Francisco-based team, you’ll help drive our product to further innovate as well as to make it easier to use for a broader audience of users. You’ll play a key part in communicating and coordinating the LightStep team around the ways to deliver the highest value to our users through our product.

You’d be a great fit if…

  • You’re driven by the external impact of your work and seeing customers succeed
  • You like working within a fast, iterative product development cycle
  • You’re excited to work directly with customers to understand their needs
  • You’re enjoy rallying people around exciting ideas

Bonus points if…

  • You have prior experience working on infrastructure, analytics, or metrics products
  • You have prior experience or have dabbled in software engineering
  • You have prior experience with enterprise software
Apply now

Technical Writer

We’re building a product that helps users understand their complex production systems in ways no other product can. As part of our San Francisco-based team, you’ll help drive documentation practices  as well as to make it easier to understand for a broader audience of users. You’ll play a key part in communicating with our users and open source community.

The Technical Writer will report into Product and work primarily with Product Managers and the Customer Success team to document our product (the webapp, the Satellites, APIs, integrations, etc.). In addition to authoring and editing individual topics, the technical writer will be responsible for the documentation methodology: standard document format, organization (user learning flows through the documentation), and maintenance practices.

You’d be a great fit if…

  • You’ve done end-to-end documentation authoring from data gathering to final, published docs
  • You have experience working with engineering to develop API reference documentation
  • You have created documentation standards, methodology, updates/maintenance and process (ensuring consistency & completeness)
  • Organizing and creating user learning flows through the documentation is second nature
  • You take a proactive approach to documentation efforts
  • You enjoy leveraging documentation analytics to identify areas that need attention in both the documentation and the products/features it supports
  • You can  translate technical jargon into approachable, accessible language
  • You have a familiarity with distributed systems / enterprise software to quickly ramp up on understanding the value and usage of LightStep [𝑥]PM in particular
  • You can tweak HTML/CSS formatting in third-party tools like Readme & Zendesk

 

Bonus Points if…

  • You demonstrate design sensibility: can make simple diagrams and illustrations and illustrations that are appealing and on-brand
  • You posses a background in engineering: e.g. ability to author minimal code samples
  • You have worked in product marketing: e.g. ability to write small feature announcements within our documentation
Apply now

Sales

Account Executive - Austin

At LightStep, we’ve built a transformative new product for measuring and explaining complex application behavior and performance.  Companies with very large distributed environments use our technology as a way to overcome visibility and performance challenges into the new age of applications. We are growing fast and now require a talented, curious, low-ego, challenger sales team in Austin!

You’d be a great fit if…

  • You’re excited to be part of the core group that acquires new enterprise customers.
  • You enjoy building relationships with lead developers and tech executives.
  • You’re self-motivated to drive an enterprise sales cycle from prospecting to closure.
  • You’re eager to learn from your teammates and have something to teach them as well.
  • You are committed to every customer having the an incredibly positive experience.
  • You’ve sold technology to technical staff at publicly traded and late stage private companies.
  • You have 8 years of industry background with at least five of those in enterprise SaaS/software.

Bonus points if…

  • You’ve sold (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures
  • You have sold to users of application performance management software and monitoring tools.
  • You have a background in (and/or have a lot of curiosity about) engineering.
  • You participate in open source projects and/or do community-building work.
  • You have experience outside of sales: marketing, engineering, design, etc.
Apply now

Account Executive - NYC

At LightStep, we’ve built a transformative new product for measuring and explaining complex application behavior and performance.  Companies with very large distributed environments use our technology as a way to overcome visibility and performance challenges into the new age of applications. We are growing fast and now require a talented, curious, low-ego, challenger sales team in New York City!  

You’d be a great fit if…

  • You’re excited to be part of the core group that acquires new enterprise customers.
  • You enjoy building relationships with lead developers and tech executives.
  • You’re self-motivated to drive an enterprise sales cycle from prospecting to closure.
  • You’re eager to learn from your teammates and have something to teach them as well.
  • You are committed to every customer having the an incredibly positive experience.
  • You’ve sold technology to technical staff at publicly traded and late stage private companies.
  • You have 8 years of industry background with at least five of those in enterprise SaaS/software.

Bonus points if…

  • You’ve sold (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures
  • You have sold to users of application performance management software and monitoring tools.
  • You have a background in (and/or have a lot of curiosity about) engineering.
  • You participate in open source projects and/or do community-building work.
  • You have experience outside of sales: marketing, engineering, design, etc.
Apply now

Account Executive - San Francisco Headquarters

At LightStep, we’ve built a transformative new product for measuring and explaining complex application behavior and performance.  Companies with very large distributed environments use our technology as a way to overcome visibility and performance challenges into the new age of applications. We are growing fast and are adding to our A Team of talented, curious, low-ego, challenger sales team at our headquarters in downtown San Francisco!  

You’d be a great fit if…

  • You’re excited to be part of the core group that acquires new enterprise customers.
  • You enjoy building relationships with lead developers and tech executives.
  • You’re self-motivated to drive an enterprise sales cycle from prospecting to closure.
  • You’re eager to learn from your teammates and have something to teach them as well.
  • You are committed to every customer having the an incredibly positive experience.
  • You’ve sold technology to technical staff at publicly traded and late stage private companies.
  • You have 8 years of industry background with at least five of those in enterprise SaaS/software.

Bonus points if…

  • You’ve sold (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures
  • You have sold to users of application performance management software and monitoring tools.
  • You have a background in (and/or have a lot of curiosity about) engineering.
  • You participate in open source projects and/or do community-building work.
  • You have experience outside of sales: marketing, engineering, design, etc.
Apply now

Sr. Sales Development Representative (SDR)

LightStep provides the most advanced firefighting, performance analysis, and root-cause analysis technology available to organizations today.

We're growing our talented, low-ego, gritty sales team! You’ll be driving customer acquisition and positioning our solutions for customers who are running complex distributed environments and microservices. We’re hiring our first strategic Sales Development Representatives who will drive our cadence from both inbound and outbound sources. This person will report directly to our VP of Worldwide Sales and play a critical role in our Sales Department.

 

What you’ll do:

  • Communicate LightStep’s value to technical stakeholders.
  • Leverage SalesForce, Discovery.org, and Outreach to identify high potential prospects who can benefit from Lightstep’s solution.
  • Collaborate with Marketing, Operations, and Outside Sales teams to develop, test and iterate messaging across multiple industries and personas
  • Prioritize different lead sources and prospecting priorities for efficient and effective prospecting.

 

You’d be a great fit if….



  • You have 5+ years of work experience in inbound or outbound SDR at a technology company.
  • You have consistently been a top performer in prior roles.
  • You have experience working with a technical product or possess the aptitude to quickly learn.
  • You have the ability to balance competing priorities and manage multiple projects / deals at the same time.
  • You have experience working with developers, decision makers, and C-level executives within an organization.
  • You thrive in ambiguity and are able to create process from chaos.

 

Bonus Points if…..

  • You’ve sold (and/or have a lot of curiosity about) large-scale distributed systems and microservice-based architectures
  • You participate in open source projects and/or do community-building work
  • You have experience defining the SDR practice or have been a company's first SDR
Apply now

Talent

Go To Market Recruiter

Recruiting is arguably one of the most important things Lightstep needs to accomplish. The Go to Market Recruiter will play a critical role in helping drive this activity for the entire company. Our GTM Recruiter will be responsible for sourcing and owning the relationship with each candidate from first outreach all the way to close and the new employees first day. This role will largely support our Sales, Marketing and Customer Success orgs. 

LightStep is focused on solving problems around the distributed tracing space. As organizations are rapidly adopting microservice architectures, they face an ever-increasing need for application and system visibility... We announced our Series B in Nov '17  (Forbes). The founders and team built these systems for Google (Dapper) and are now making it possible for any company to be able to monitor their systems like hyper-scale entities.

 

You’d be a great fit if…

  • You have experience managing the entire candidate's life cycle
  • You have experience building out remote teams
  • You draw energy from building strong relationships with candidates and enjoying interacting with them in a educational, social, and business level
  • You thrive in a fast paced environment
  • You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
  • You enjoy developing innovative and engaging candidate sourcing strategies for recruiting the best talent for each role.

 

Bonus points if…

  • You have worked in an agency at some point in your career
  • You have deep knowledge of recruiting tools and opinions on how they should work
  • You have a passion for technology and/or direct experience in the APM space
Apply now

Technical Recruiter

Recruiting is arguably one of the most important things Lightstep needs to accomplish. The Technical Recruiter will play a critical role in helping drive this activity for the entire company.  The Technical Recruiter will be responsible for sourcing and owning the relationship with each candidate from first outreach all the way to close and the new employees first day. This role will largely support our engineering organization but may also occasionally step in to help on our other technical customer facing roles. 

LightStep is a new Performance Monitoring startup. We just came out of stealth and announced our $29M Series B funding (Forbes). The founders built these systems for Google and are now making it possible for any company to be able to monitor their systems like hyper-scale entities.

 

You’d be a great fit if…

  • You have experience managing the entire candidate's life cycle
  • You have a basic technical background and understand technical landscape
  • You draw energy from building strong relationships with candidates and enjoying interacting with them on a technical, educational, social, and business level
  • You thrive in a fast paced environment
  • You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
  • You enjoy developing innovative and engaging candidate sourcing strategies for recruiting the best talent for each role.

 

Bonus points if…

  • You have worked in an agency at some point in your career
  • You have deep knowledge of recruiting tools and opinions on how they should work
  • You have a passion for technology and/or direct experience in the APM space
Apply now

We want to meet you!

Creative, Curious, Talented Individual

We're always looking for incredible people who can add to our team. Get in touch and let us know what fires you up about LightStep and how you think you can make it even better.

 

Apply now