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Where do you start?Where do you start?It's one of the most intimidating moments in the life of an on-call engineer. The world is dark, everyone is asleep, and your pager goes off. Suddenly you're alert, disoriented, and running on adrenaline.
Where do you start?
First, start working through the on-callon-call stages of grief as quickly as possible:
For the next steps on responding to alerts and debugging production issues, read our full Incident Management HandbookIncident Management Handbook.
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Where do you start?Where do you start?Explore more articles

Understanding tracer performance with Lightstep benchmarks
Isaac Zinda, Austin Parker | Oct 23, 2019In this article, we discuss how we’ve produced an experimental, high-performance, streaming tracer for Python using native bindings to our C++ libraries along with a benchmarking suite to simulate extremely high-throughput tracing scenarios.
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Performance is a Shape, Not a Number
Ben Sigelman | May 7, 2018In the last twenty years, the internet applications that improve our lives and drive our economy have become far more powerful.
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Monitoring and observability for the world’s most reliable systems