The 5 On-Call Stages of Grief for SREs

It's one of the most intimidating moments in the life of an on-call engineer. The world is dark, everyone is asleep, and your pager goes off. Suddenly you're alert, disoriented, and running on adrenaline.

Where do you start?

First, start working through the on-call stages of grief as quickly as possible:

For the next steps on responding to alerts and debugging production issues, read our full Incident Management Handbook.