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Lightstep from ServiceNow Logo

Lightstep + PagerDuty: Smart alerting for deep systems

David Klein

by David Klein

Lightstep + PagerDuty: Smart alerting for deep systems

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What would incident management be without alerting? 

Would on-call teams be forced to refresh their screens for hours on end, in hope (or fear) of finding an outlier or performance regression?

Thankfully, this isn’t something we have to worry about.

Modern alerting has enabled developers to deploy faster and with greater confidence — to build CI/CD pipelines and countless automations — knowing that if something goes wrong, they’ll be notified immediately. 

With Lightstep’s PagerDuty integration, alerts become even more actionable, as they include real-time and historical context about how the alerted issue relates to the entirety of a distributed system and its many complex dependencies. 

Alerting for Deep Systems

When something breaks in a Deep System, it can be difficult to pinpoint the root cause(s) and resolve the issue quickly. 

We built our PagerDuty integration to make it easy for developers to get additional context — and understand end-to-end requests — with their alerts. 

This context, enabled by thousands and thousands of traces, allows developers to:

  • Understand the alert with complete context — why a threshold was broken or exactly what is causing latency* *
  • See real-time examples of how performance is affected
  • Easily share insights with the team

What Happens When You Receive an Alert?

Since the Lightstep PagerDuty integration links back to Lightstep, you can quickly see where in the stack the alert is coming from and understand how to resolve it. 

Lightstep service diagram

For example, with Lightstep Service Diagrams, you can review dynamic system maps to answer specific questions about an alert: Where are the bottlenecks right now? Where should performance improvements be made? How does this alert affect or is affected by upstream, downstream, or third-party dependencies?

How the Lightstep Integration with PagerDuty Works

It only takes a few minutes to integrate Lightstep and PagerDuty.  

Step 1. Sign up for a free Lightstep account.

Step 2. Create a PagerDuty destination:

PagerDuty Lightstep Monitoring

Step 3. Click the Destination tab, click New Message Destination and choose PagerDuty.

PagerDuty Lightstep

Step 4. Authorize Lightstep to trigger, acknowledge, and resolve incidents in PagerDuty.

Integration PagerDuty

Enter your credentials and click “Authorized Integration.” 

Step 5. Select an existing service with a Lightstep integration or create a new PagerDuty service with an integration for Lightstep.

Lightstep PagerDuty Integration

That’s it! You’re ready to go!

Want to Learn More?

You can check out the Lightstep PagerDuty overview or review Lightstep documentation.

About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations — so their teams can spend less time reacting to incidents and more time building for the future. Learn more about various Pagerduty alternatives

Interested in joining our team? See our open positions here.

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