We love spending time with customers. Since joining ServiceNow last year, we’ve been lucky to talk with and learn from hundreds of large enterprises that are heavily invested in ServiceNow’s platform and solutions. The need to extend centralized governance and operating models across the diverse technology estate, including cloud-native applications, is a recurring theme on these calls. People also want to move fast without breaking things.
These conversations have sharpened our strategy of investing aggressively in both observability capabilities and deeper platform integration between ServiceNow and Lightstep. We believe integrated solutions are a better approach to meeting these customer needs.
As part of refining this strategy, we’ve decided to sunset our Lightstep Incident Response offering and focus on the ServiceNow integration to support incident and event management. Current customers may continue to use Lightstep Incident Response through January 31st, 2023; we’re already working directly with affected customers on the specifics.
Accelerating Lightstep Observability
We remain laser-focused on delivering a world-class cloud-native observability solution that unifies logs, traces, and metrics. And with our recent acquisition of Era Softwareacquisition of Era Software and the launch of Lightstep UQLLightstep UQL, we’ll accelerate these efforts.
Site reliability engineering (SRE) teams are vital to the reliability of mission-critical digital products and services. Through Lightstep Observability and ServiceNow’s core product suite, we will continue innovating to help SRE teams turn insights into action, reduce downtime, and enable seamless experiences.
To learn more, please contact uscontact us.
November 2, 2022
2 min read
About the author
LightstepRead moreRead more
Explore more articles
Transform ServiceNow workflows with Service Graph Connector for Observability - LightstepAndrew Gardner | Dec 20, 2022
The Service Graph Connector for Observability - Lightstep is the bridge between IT Operations and DevOps teams. When combined with ITOM Visibility, it provides organizations with a complete, end-to-end view of their entire cloud estate.Learn moreLearn more
Change Intelligence-In-ContextRakesh Patel | Oct 26, 2022
Lightstep’s latest announcement reduces mean time to resolution and drives proactive performance improvements by enabling analysis - in-context - during your troubleshooting journey.Learn moreLearn more
Announcing Lightstep Unified Query LanguageBen Sigelman | Oct 24, 2022
Lightstep announces the general availability of our Unified Query Language (UQL), which will help companies extend visibility across Kubernetes and other cloud-native technologies.Learn moreLearn more
Lightstep sounds like a lovely idea
Monitoring and observability for the world’s most reliable systems