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Looking beyond observability: A preview of Lightstep Incident Response for Site Reliability Engineering (SRE) and DevOps teams


Ben Sigelman

by Ben Sigelman

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Ben Sigelman

by Ben Sigelman


08-31-2021

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Since founding Lightstep in 2015, we've been focused on one thing: providing clarity and confidence to the teams that build and operate the software that powers our daily lives. Joining ServiceNow helped us accelerate this vision, and now, we're excited to share more about what we've been working on together — Lightstep Incident Response.

We believe that a seamless integration between observability and incident response tools will drive greater clarity and confidence for SRE and DevOps teams, ultimately making their jobs easier. Today, I'm proud to share a preview of our new offering – Lightstep Incident Response, powered by the Now Platform®. With this addition to our existing observability solution, our goal is to make it easier than ever for Lightstep users to proactively turn insights into actions. Starting now, we're offering interested users the chance to get early access to Lightstep Incident Response. We'll use the early access period to collect user feedback, so if you get a chance to try it out, we'd love to hear your thoughts! If you're interested, you can sign up for early access here.

Reduce downtime with deeper and more actionable insights

So, why are we doing this? And why now? Complex tools and app architectures create inefficiencies and challenges for teams trying to address downtime; systems can be clunky and slow, and often don't play nice with each other. This makes it difficult and stressful to access the information needed to respond quickly. With Lightstep Incident Response, our aim is to provide teams with the real-time information and context needed to keep systems and services up and running – and the ability to act on it. Key features to support fast resolution times include:

  • Accelerate incident resolution and page the right responders with contextual, rules-based alert routing
  • Minimize downtime and resolve issues quickly with complete service context for the impacted systems
  • Get systems back online fast by automating key processes

Of course, the product doesn't stop there. We plan to continuously evolve Lightstep Incident Response, and the user feedback we receive during the early access period will be critical to helping us make the product better.

Sign up for early access

If you're an SRE or developer who's interested in trying Lightstep Incident Response, sign up now for a six-month free trial. Give the product a test-drive and let us know what you think. If there's room for us to improve or deliver features that will make your job easier, we want to hear about it!

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