Michelle Ho
Michelle Ho is a technical writer. After receiving a BS/MS from Stanford, she dabbled in neuroscience and law.
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Incident Response Management Team - Roles and Responsibilities
Michelle Ho | Jul 7, 2022The incident response management team is made up of multiple roles. These incident response team roles and responsibilities include the incident commander, SMEs, communication manager and other roles that provide support.
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Understanding the Incident Response Lifecycle
Michelle Ho | Mar 29, 2022The incident response lifecycle can be broken down into four phases: preparation, detection, resolution, and post-incident learning.
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Incident Response Best Practices
Michelle Ho | Mar 29, 2022Incident response best practices include setting up automated alerts, avoiding hosting incident response channels on your own infrastructure, etc.
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Incident Communication Best Practices
Michelle Ho | Mar 29, 2022Follow these incident response communication best practices to marshal internal resources, keep clients updated, and quickly bring an incident to its resolution.
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Incident Response For Remote Work
Michelle Ho | Feb 28, 2022move to remote work is the best thing that could have happened to the field of incident response. In accelerating the shift from a culture of talking, to a culture of writing things down
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Getting Started with Incident Response
Michelle Ho | Feb 28, 2022Core of a good incident response process is cultural – blameless post-mortems, robust communication, and universal accountability.
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Lightstep sounds like a lovely idea
Monitoring and observability for the world’s most reliable systems
