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Michelle Ho

Michelle Ho is a technical writer. After receiving a BS/MS from Stanford, she dabbled in neuroscience and law.

Michelle Ho

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Incident Response Management Team - Roles and Responsibilities

Michelle Ho | Jul 7, 2022

The incident response management team is made up of multiple roles. These incident response team roles and responsibilities include the incident commander, SMEs, communication manager and other roles that provide support.

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Understanding the Incident Response Lifecycle

Michelle Ho | Mar 29, 2022

The incident response lifecycle can be broken down into four phases: preparation, detection, resolution, and post-incident learning.

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Incident Response Best Practices

Michelle Ho | Mar 29, 2022

Incident response best practices include setting up automated alerts, avoiding hosting incident response channels on your own infrastructure, etc.

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Incident Communication Best Practices

Michelle Ho | Mar 29, 2022

Follow these incident response communication best practices to marshal internal resources, keep clients updated, and quickly bring an incident to its resolution.

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Incident Response For Remote Work

Michelle Ho | Feb 28, 2022

move to remote work is the best thing that could have happened to the field of incident response. In accelerating the shift from a culture of talking, to a culture of writing things down

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Getting Started with Incident Response

Michelle Ho | Feb 28, 2022

Core of a good incident response process is cultural – blameless post-mortems, robust communication, and universal accountability.

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