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Lightstep from ServiceNow Logo

Keanan Koppenhaver

Keanan is the CTO at Alpha Particle, where he helps publishers modernize their technology platforms and build their developer teams.

Keanan Koppenhaver

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How to Define and Track Incident Management KPIs

Keanan Koppenhaver | Oct 11, 2022

Incidents can have a serious impact on your business. Learn how to track key performance indicators (KPIs) to ensure that your organization is running smoothly.

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Definitive Guide to Escalation Policies, Paths, and Levels

Keanan Koppenhaver | May 12, 2022

Definitive guide on escalation policy and how to handle serious incidents. Learn about the available escalation policies, paths, and levels that help you manage escalations effectively.

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The Process of Major Incident Management

Keanan Koppenhaver | May 11, 2022

What is the process of major incident management? What are the steps that need to be taken when an incident occurs? Learn all this and more in this article.

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Incident Management Best Practices

Keanan Koppenhaver | Apr 25, 2022

Learn about the best practices for incident management, including how to identify and respond to incidents quickly and effectively.

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