Keanan Koppenhaver
Keanan is the CTO at Alpha Particle, where he helps publishers modernize their technology platforms and build their developer teams.
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How to Define and Track Incident Management KPIs
Keanan Koppenhaver | Oct 11, 2022Incidents can have a serious impact on your business. Learn how to track key performance indicators (KPIs) to ensure that your organization is running smoothly.
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Definitive Guide to Escalation Policies, Paths, and Levels
Keanan Koppenhaver | May 12, 2022Definitive guide on escalation policy and how to handle serious incidents. Learn about the available escalation policies, paths, and levels that help you manage escalations effectively.
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The Process of Major Incident Management
Keanan Koppenhaver | May 11, 2022What is the process of major incident management? What are the steps that need to be taken when an incident occurs? Learn all this and more in this article.
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Incident Management Best Practices
Keanan Koppenhaver | Apr 25, 2022Learn about the best practices for incident management, including how to identify and respond to incidents quickly and effectively.
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Lightstep sounds like a lovely idea
Monitoring and observability for the world’s most reliable systems
