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Lightstep from ServiceNow Logo
About us > Our approach

Our approach to observability

Lightstep is built to help developers deploy with confidence, at scale, without impact to their velocity.

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Powerful insights

Observability across multi-layered architectures streamlines regression detection and resolution across mobile, microservices, and monoliths creating the best experience for your customers.

Unlimited scalability

Built to empower teams of any size, and scales to meet the needs of any business, at any stage in the software development lifecycle.

Predictable pricing

Our pricing is based on services and seats, not tags or volume, so teams can get the level of detail they need without breaking the bank.

Simple implementation

Get from install to insights in minutes with automatic instrumentation and open source-friendly data ingest options ensuring your developers get back to building features, fast.

Experienced support

The experienced developers on our customer success and support team are here to provide guidance and answer questions every step of the way.

Unmatched expertise

Lightstep's founding team helped create modern observability at Google, and were founding members of the OpenTracing and OpenTelemetry projects.

How is Lightstep different?

Traditional approaches to application performance monitoring measure either symptoms or root causes. Lightstep's unique architecture integrates both, streamlining issue detection and resolution and fitting seamlessly into existing workflows.

Beyond sampling

Unlike traditional APM tools, which require upfront sampling at scale, Lightstep captures 100% of your performance data, 100% of the time.

Unlimited cardinality

Flexible tagging model means your team can group, sort, and filter along any dimension to pinpoint specific components and quickly understand service dependencies.

Instant insights

Lightstep automatically surfaces the relevant traces, logs, and metrics to quickly resolve an incident or understand a performance optimization. This means developers spend less time fixing bugs and more time building features.

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