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Organization Details

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Challenges

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Results

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The project: OpenTelemetry

OpenTelemetry is an open source collaboration hosted by the Cloud Native Computing Foundation (CNCF). The project provides a consistent, cross-language design in order to reduce confusion for developers and make robust telemetry easy and available for all web services. OpenTelemetry is the standard for high-quality, vendor-neutral, and portable telemetry.

To carry forward the vision of distributed tracing and observability everywhere, the teams at Lightstep, Google, Microsoft, and others across the technology spectrum created OpenTelemetry in May 2019 as the merger and next major version of two earlier open source projects, OpenCensus and OpenTracing.

Since then, the OpenTelemetry project has grown to over 100 contributing organizations, and is now the second most active project within the CNCF, after Kubernetes.

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Through their work with OpenTelemetry and Lightstep, the team was able to identify the exact, end-to-end request that came in (first leaving the monolith then trying to make a call to the auth system). Within minutes, they were able to pinpoint the issue and quantify the impact. The sporadic behavior of the error compounded the challenges in finding and diagnosing the problem. “In the 99.8 percentile, we were only seeing 20 milliseconds of latency but in the 99.9 percentile it doubled to 40 milliseconds” said Ariel. “If it was a consistent problem, it would be easier for us to track it down but it’s incredibly hard to find. 20 to 40 milliseconds of latency across millions of requests is a problem.”

"Lightstep provides me insights that were previously rooted in my limited understanding of a complex system. What I love about Lightstep is that it tells you what is actually happening in your system as opposed to what you think is happening. I cannot imagine doing my job without it."